WoodSpring Suites Washington DC Andrews AFB

Try to check in at the hotel on Sunday, January 19 around 10 PM. The front desk associate advised me that they had no rooms available for my reservation. He explained to me that there was some type of emergency and they had to move people around. I explained to him that my reservation was guaranteed with my credit card and I did not understand why the hotel had no room rooms available to accommodate my reservation. This situation left my family and I stranded. We live approximately three hours away from Washington DC and it was a icy night. The front desk gentleman was not very helpful to secure another hotel. The check in area at this hotel is approximately 2 x 4 with plexiglass at the check-in counter. There was no bell to notify the front desk person that I was there to check in. After awaiting a while, the front desk person appeared. I would appreciate a hotel.com. Customer service representative contact me to review the situation. Cindy Kohler Cindy.l.kohler@hitmail.com

Love everything about this hotel from the service desk to the cleaning lady, very attentive and friendly, really helpful 5 start and more

The front desk clerk was in his car until you called the number and he ran in, the first room given was completely dirty and the second had roaches.

Too noisy

Area

I wouldn’t recommend to anyone .

ROACHES!

Multiple cockroaches in the room. Smelly room

You couldn’t ask for a worst place, dirty uncapped no towels in the bathroom unfriendly help front desk. Pathetic.

I killed 3 roaches the first night. Majority of the tv channels had no signal.

I reserved this hotel room a month in advance. The hotel overbooked their rooms and I had to find a new hotel for work which was an inconvenience to me. I arrived at my VERY IMPORTANT meeting late and almost lost my deal. There needs to be a better level of communication between the website and the hotel. Terrible experience

Fire alarm kept going off

They are rude and disrespectful, they took my money then told me and my kids we had to leave for no good reason, I’m 56 so I’m not loud. Said she just didn’t want to rent to us anymore. Very racist. And the manager was white.

This hotel is Roach Infested! I had to spray bug chemicals constantly and I was bite by another bug and it affected my hand for 2 weeks.

Swing shift Staff was really accommodating. Very nice lady.

I got charged $60 because my cycle was on towels. I have always had a problem getting towels, wash clothes, and other lenses.

I checked in on Sunday 8/30 and had to abruptly check out on Thursday 10/5 due to someone in management/front desk giving my room# and keycard to my estranged husband. I was very upset, scared and felt violated. I am deciding on a civil suit at this time because my life was put in danger, I was not notified or contacted in any way. I am now in hiding again. I have not been contacted in reference to this matter, I have not received any kind of refund or compensation. If you are looking for privacy, peace and safety DO NOT STAY HERE!

DO NOT BOOK HERE! There is so much to unwrap! Firstly, upon my arrival front desk staff smoking weed literally on the entrance of the property, to the point that I was waiting at the front desk to be assisted. The gentleman when realized that I was a guest coming in, removed his name tag. Initially when I was greeted by the lady at the front desk no smile, no thank you for your patience, & reakedn of weed. Terribly unprofessional as if I was disturbing her. A young lady in front w/them, was high as a kite walking around like a zombie to of which when I initially arrived she was in the front smoking w/other residents/staff. When I received my room key, as soon as I got off the elevator, she was just roaming the hotel hallways!! Upon arriving to my room, I could not prepare myself for the what I was about to SEE! In the history of staying in hotels I HAVE NEVER SEEN ANYTHING MORE DISTURBING! When I walked in the room there was stuff ALL OVER THE WALLS that appeared as if food/blood, & sticky liquid.the bed was detached from the head board, there was sticky stuff ALL OVER THE FLOORS, no linen. Toilet seat up upon arrival , dead roach on the bathroom floor, refrigerator SEVERELY RUSTED, hair on the bed that had absolutely no linen. If I could attach the pictures I would. Indescribable to say the least. You can tell THIS PLACE is poorly and badly managed the employees, are doing what they want to do and not to mention UNPROFESSIONAL!! Totally shocked! OF COURSE I LEFT! AWFUL

There was a kitchenette but no dishes (pots, pans, plates, silverware, nothing). The floors are dirty and there were roaches. When I changed towels for clean ones, they gave me towels that had been washed but had a lot of stains on them. The staff is nice and go out of their way to make you comfortable. That was appreciated. Also, I was trying to check out mid week and told that I would have to pay for the whole week and would not be reimbursed for the days I was not there. When I made the reservation, I was also checking out mid week. I don't understand that one.

There were people loitering around outside the hotel - seems like they are housing homeless families.