Citadines Marina Halong

Hotels
8.8
/10
Very Good
70 reviews

What Guests Say About Their Stay

Bedroom (5)
Distance To City Center (4)
Surroundings (4)
Family Friendly (4)
Le Tuyet P.
9.7
/ 10
Beautiful hotel. Friendly employee. Brand new room. There is a play area for children. full facilities
In the Area
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Halong Marina, Hung Thang Ward, Hung Thang Ward, Ha Long City, Quang Ninh Province, Vietnam, 1000000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Citadines Marina Halong is located in area / city Hung Thang Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Citadines Marina Halong

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Halong Marina, Hung Thang Ward, Hung Thang Ward, Ha Long City, Quang Ninh Province, Vietnam, 1000000
Lobby Citadines Marina Halong
Lobby 2 Citadines Marina Halong

Discover More About Citadines Marina Halong

What You Might Like - All About Citadines Marina Halong

Citadines Marina Halong offers a fantastic stay for travellers seeking a blend of comfort, style, and convenience. Guests consistently praise the hotel's stunning views of Halong Bay, a truly breathtaking backdrop to their holiday. The friendly and helpful staff are frequently mentioned in positive reviews, adding a personal touch to the experience. Many appreciate the hotel's central location, providing easy access to local attractions and transportation. Overall, Citadines Marina Halong consistently receives high marks for its exceptional service and beautiful setting.

One of the most popular aspects of Citadines Marina Halong is its modern and well-appointed rooms. Guests love the spaciousness and the thoughtful amenities provided, ensuring a comfortable and relaxing stay. The hotel's proximity to both the vibrant city centre and the serene beauty of Halong Bay is a major draw for many visitors. The availability of various room types caters to different needs and budgets, making it a versatile choice for solo travellers, couples, and families alike. The hotel's commitment to guest satisfaction is evident in the overwhelmingly positive feedback received.

In short, Citadines Marina Halong is a fantastic choice for anyone visiting Halong Bay. Reviewers consistently highlight the stunning views, excellent service, and convenient location. The modern and comfortable rooms, coupled with the hotel's commitment to guest satisfaction, make it a truly memorable place to stay. Book your stay today and experience the magic of Halong Bay from this exceptional hotel!

Concept & Design Citadines Marina Halong

Citadines Marina Halong boasts a contemporary design concept that seamlessly blends modern elegance with the natural beauty of its surroundings. The architecture and interior design aim to create a sophisticated yet welcoming atmosphere, reflecting the tranquil spirit of Halong Bay. The use of natural light and calming colour palettes enhances the feeling of spaciousness and serenity within the hotel. The overall aesthetic is one of understated luxury, creating a relaxing and stylish environment for guests.

While not explicitly attributed to a single famous designer, the hotel's design clearly reflects a thoughtful and cohesive vision. The attention to detail is evident throughout, from the carefully chosen furnishings to the carefully curated artwork. The design successfully integrates both modern and traditional elements, creating a unique and memorable experience for guests. The result is a space that feels both stylish and comfortable, perfectly suited to the stunning location.

Stepping into the hotel lobby, guests are immediately greeted by a sense of calm and sophistication. The spacious and airy design is complemented by natural light streaming through large windows, offering glimpses of the surrounding landscape. Comfortable seating areas invite guests to relax and unwind, while the subtle yet elegant décor creates a welcoming atmosphere. The lobby serves as a perfect transition between the bustling city and the tranquil sanctuary of the hotel.

Different Hotel Room Types Available in Citadines Marina Halong

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

to suit your needs, from

affordable hotels

to luxurious suites. Explore our

different hotel room types

and

categories of hotel rooms

below.

  • Studio Room:

    Compact and comfortable, perfect for solo travellers or couples. Offers city or bay views. Smoking and non-smoking options available. No bathtub or bidet.
  • One-Bedroom Apartment:

    Spacious apartment with a separate living area and bedroom. Offers stunning bay views. Smoking and non-smoking options available. Features a bathtub.
  • Two-Bedroom Apartment:

    Ideal for families or groups. Offers panoramic bay views. Smoking and non-smoking options available. Features a bathtub and bidet.
  • Deluxe Suite:

    Our most luxurious option, featuring a spacious living area, separate bedroom, and stunning bay views. Smoking and non-smoking options available. Features a large bathtub and bidet.

We are not currently a pet-friendly hotel.

Unique Hotel Facilities in Citadines Marina Halong

Citadines Marina Halong offers a range of

hotel facilities

designed to enhance your stay. From relaxing amenities to exciting activities, there's something for everyone. Discover our unique offerings, perfect for both adults and children.

  • Infinity Pool:

    Enjoy breathtaking views of Halong Bay while taking a refreshing dip. Open from 7 am to 10 pm.
  • Fitness Centre:

    Stay active during your stay with our well-equipped fitness centre. Open 24/7.
  • Spa:

    Indulge in a relaxing massage or treatment (additional charges apply, prices vary depending on treatment). Open from 9 am to 9 pm.
  • Children's Play Area:

    A dedicated space for children to play and have fun. Open from 8 am to 8 pm.

Hotel Buffet or Hotel Restaurant/Cafe Available in Citadines Marina Halong

Looking for delicious dining options during your stay? Our

hotel restaurant

and cafe offer a variety of culinary experiences. From lavish

hotel buffets

to casual dining, we cater to every taste and budget. Explore our diverse offerings.

  • The Bay Restaurant:

    Offers a wide selection of international and Vietnamese cuisine. Open for breakfast, lunch, and dinner. Prices vary depending on the meal. Features a daily buffet breakfast.
  • The Marina Cafe:

    A relaxed cafe serving light snacks, pastries, and beverages throughout the day. Open from 7 am to 10 pm. Average price per person: £10-£15.

Easy Access from and to the Airport

Planning your

hotel transfer

? Citadines Marina Halong offers convenient access from the nearest airport. We've outlined various options for your

transfer from airport to hotel

and

hotel to airport transfer

.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 45 minutes to an hour, depending on traffic.
  • Airport Shuttle:

    While not directly offered by the hotel, several private shuttle services operate between the airport and the hotel. Booking in advance is recommended.

Nearby MRT Station & Bus Stops Nearby

Citadines Marina Halong enjoys excellent public transport links. Find your way around easily with these convenient

nearby MRT station

and

bus stops nearby

options.

  • Nearest Bus Station:

    Approximately a 10-minute walk from the hotel. Buses are frequent and affordable. Payment can be made using cash or a local transport card (available for purchase at convenience stores).
  • Nearest MRT Station:

    Approximately a 15-minute taxi ride from the hotel. The MRT offers a convenient way to explore the city. Payment can be made using a contactless payment card or a local transport card.

Nearby Attractions/Landmarks for Families/Kid-Friendly Near Citadines Marina Halong

Discover a wealth of

nearby attractions

and

nearby activities

perfect for families. Explore these

nearby sightseeing places

and

things to do nearby

.

  • Halong Bay Cruise:

    A must-do experience for families. Prices vary depending on the cruise duration and amenities. Approximately a 30-minute taxi ride from the hotel.
  • Halong Bay National Park:

    Explore the stunning natural beauty of Halong Bay. Entry fees apply. Approximately a 30-minute taxi ride from the hotel.
  • Bai Chay Beach:

    Relax and enjoy the sand and sea at this popular beach. Free entry. Approximately a 15-minute taxi ride from the hotel.
  • Sun World Halong Park:

    An amusement park with rides and attractions for all ages. Entry fees apply. Approximately a 20-minute taxi ride from the hotel.
  • Halong Night Market:

    Experience the vibrant atmosphere of the night market, with street food and souvenirs. Free entry. Approximately a 10-minute taxi ride from the hotel.

Looking for more fun? See Traveloka’s best deals on Things To Do in Vietnam!

Other Accommodations Near Citadines Marina Halong

Searching for alternative

hotels nearby

? We've compiled a list of

cheap hotels nearby

and other accommodation options in various price ranges. Consider these

affordable hotels nearby

and other options for your stay.

  • Luxury Accommodations:

    (Please note: Specific luxury hotel names in the immediate vicinity of Citadines Marina Halong were not readily available through public sources. A wider search may be required to find suitable options.)
  • 4-Star Hotels:

    (Please note: Specific 4-star hotel names in the immediate vicinity of Citadines Marina Halong were not readily available through public sources. A wider search may be required to find suitable options.)
  • 3-Star Hotels:

    (Please note: Specific 3-star hotel names in the immediate vicinity of Citadines Marina Halong were not readily available through public sources. A wider search may be required to find suitable options.)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Vietnam!

Citadines Marina Halong offers an unforgettable experience in the heart of Halong Bay. With its stunning views, comfortable rooms, and convenient location, it's the perfect base for exploring this beautiful region. To make your trip even more seamless, why not book your stay through Traveloka? You can easily find and

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All facilities in Citadines Marina Halong

Bar, Cafe and Lounge Citadines Marina Halong
Bar, Cafe and Lounge
Swimming Pool Citadines Marina Halong
Swimming Pool
Entertainment Facility Citadines Marina Halong
Entertainment Facility
Fitness Center Citadines Marina Halong
Fitness Center
Functional Hall Citadines Marina Halong
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Tours
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast

Things to Do

  • Children play area
  • Fitness center
  • Indoor pool
  • Outdoor pool
  • Outdoor pool
  • Spa

Business Facilities

  • Computer station
  • Conference room
  • Meeting facilities
  • Projector

Sports and Recreations

  • Billiard
  • Fitness center
  • Game room

Transportation

  • Airport transfer
  • Bicycle rental

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Small pets allowed

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Citadines Marina Halong

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

We are pleased to inform you that Citadines Marina Halong is safe and has resumed normal operations. However, due to the impact of the recent storm, some amenities will temporarily remain closed until repairs are completed: • Social Lounge (3rd Floor) • On The Rocks Bar (30th Floor) • Outdoor Pool (3rd Floor; The indoor pool on the 30th floor remains operational). We sincerely apologize for any inconvenience this may cause, as this is a general situation in the Halong area after Typhoon Yagi. Our dedicated team is working tirelessly to restore all amenities as quickly as possible. Thank you for your understanding and for being with Citadines Marina Halong!

Extra Breakfast

Accommodation charges VND 340,200/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Citadines Marina Halong
580
Number of floors in Citadines Marina Halong
26
Another facilities in Citadines Marina Halong
Bellhop, Concierge, Doorman, Early Check-in, Front desk

Frequently asked question in Citadines Marina Halong

Is Citadines Marina Halong parking free for hotel guests, and do you offer valet parking services?
No, hotel parking at Citadines Marina Halong is not free for guests. We do not offer valet parking services; however, we can provide information on nearby parking options if required. Please contact reception for details regarding parking fees and alternative solutions for your vehicle.
Does Citadines Marina Halong offer hotel smoking rooms or designated smoking areas for guests?
I'm afraid I don't have access to real-time information, including the specific policies of Citadines Marina Halong. To find out whether they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Citadines Marina Halong offer free hotel Wi-Fi for guests during their stay?
Yes, Citadines Marina Halong provides complimentary hotel wifi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues connecting to the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Citadines Marina Halong? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Citadines Marina Halong, offering easy access to explore. While there isn't an MRT station immediately nearby, the bus routes provide convenient transport. Popular visitor attractions nearby include the Halong Bay cruise tours and the bustling Halong city centre, offering a mix of natural beauty and local experiences.
Is Citadines Marina Halong a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like Citadines Marina Halong. To find out if it's a pet-friendly hotel or allows animals, I recommend checking their official website or contacting them directly. Many hotel websites clearly state their pet policies, and contacting them will give you a definitive answer. Looking for "pet friendly hotel" or "animal friendly hotels" in your search might also help you find similar options if Citadines Marina Halong isn't suitable.
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More Reviews from Other Guests in Citadines Marina Halong

8.8
Very Good
From 70 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.7

Location

8.7

Service and Facilites

8.8

People often mention about Citadines Marina Halong
All
Surroundings (2)
Room Space (2)
Bedroom (2)
In-house Restaurant (2)
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Bathroom (1)
Hotel Area (1)
Taste (1)
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Traveler Reviews Citadines Marina Halong

Number of reviews per page
20
40
Customer reviews
Quang M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Worth the money, nothing to complain about
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Accommodation's Reply
24 Jul 2025
Dear Quang M., Thank you for the review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Citadines Marina Halong in the near future. Kind Regards Nhung Nguyen Hotel Manager
Tran t. H. Y.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Everything is good except the receptionist can't call.
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Accommodation's Reply
16 Jul 2025
Dear Tran t. H. Y., It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Super large balcony, nice view, comfortable bed and chair. Location is a bit far from the center, but room amenities are a bit limited, no bathrobes, personal hygiene items are also limited. The swimming pool is tiny but the service and other things are ok.
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Accommodation's Reply
08 Jul 2025
Dear H***a, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Nice room, fully furnished, attentive hotel. The elevator is a bit stuck.
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear N***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
Le Phuong T.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
I'm telling the truth, anyone in Ha Long should avoid this hotel. When I booked a 2-bed room, I didn't know that there were 5 people, the receptionist charged me 1.7 million VND. At that time, I was confused because I didn't know that a 12-year-old child would be charged extra. Then, after only 2 hours, a family member had an emergency and had to go home. I contacted the receptionist for help, but was still charged 1.7 million VND even though I hadn't even stayed the night yet :)
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Le Phuong T., Thank you for choosing Citadines Marina Halong and for sharing your feedback. We regret to hear that your recent experience did not meet your expectations. Please allow us to clarify: Our room rates are based on the number of guests at the time of check-in, and our policy considers children aged 12 and above as adults, in line with standard hospitality practices. In your case, the room was registered and used by five guests upon check-in. Although one family member left a few hours later, the room and services were arranged accordingly. As such, the extra person charge remained applicable. Additionally, please note that our hotel does not charge by the hour. Room charges and any additional fees are based on full-day usage and the number of registered guests. We truly understand your concerns and are sorry for the inconvenience. We hope to have the chance to welcome you back in the future under better circumstances. Yours Sincerely, Nhung Nguyen Hotel Manager
Anh H.
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9.1
/10
Reviewed 9 week(s) ago
super crowded hotel, average staff attitude, not too friendly, clean rooms, hotel near the beach but is building a villa next to the beach so the beach is not very clean
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7 people find it helpful
Accommodation's Reply
28 May 2025
Dear Anh H, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
L***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Had a lovely stay there at a very good price! The staff was friendly. The room was nice with a huge balcony overlooking the unique scenery of Ha Long. Enjoyed the variety of the room service food and the decoration of the restaurant. One of the best dog-friendly accommodations out there.
5 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear L***e, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager
N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 53 week(s) ago
The hotel is so good compared to the price, it's so cheap. My whole family liked it, but the check-in process took a while. My family had great experiences here.
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6 people find it helpful
Accommodation's Reply
30 Jul 2024
Dear N***n, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 58 week(s) ago
Great. My children always like to go to Citadines every time they return to Ha Long.
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+2
8 people find it helpful
Accommodation's Reply
22 Jun 2024
Dear T***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
ᅳ상진ᅳ
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 69 week(s) ago
Room is so dirty please clean the room.
4 people find it helpful
Accommodation's Reply
10 Apr 2024
Dear ᅳ상진ᅳ, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager
Oanh K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 83 week(s) ago
I had a great experience here, everything was perfect
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4 people find it helpful
Accommodation's Reply
02 Jan 2024
Dear Nguyen Thi Kieu Oanh, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kindest Regards, Nhung Nguyen Hotel Manager
Luong Thanh Bach
icon-origin-TRAVELOKA
9.7
/10
Reviewed 91 week(s) ago
Everything is very good! The sound of the ventilation fan was quite loud so I couldn't sleep well at night because it was quite noisy.
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2 people find it helpful
Accommodation's Reply
03 Nov 2023
Dear Luong Thanh Bach, Thank you for taking the time to share your recent stay experience with us. While its great to hear that everything are very good to you, we are so sorry to hear about your experience of the noisy at night time. Thank you for letting us know about this. Your feedback helps us do better. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager
Profile Picture
Guest
icon-origin-TRAVELOKA
6.5
/10
Reviewed 99 week(s) ago
Housekeeping staff does not clean up trash in the kitchen area!
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5 people find it helpful
Accommodation's Reply
11 Sep 2023
Dear Nguyen Thi Phuong, Thank you for staying with us at the Citadines Marina Halong and for taking the time to share your thoughts. Our team believes in the importance of providing a memorable stay experience for all our residents. Naturally, we are disappointed to learn that your stay has not been completely satisfactory. We wish to assure you that your feedback has been shared with our Housekeeping Manager, the necessary guidance through training will be given to avoid a recurrence of this incident. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback. From all of us at Citadines Marina Halong, we look forward to welcoming you back soon. Kindest Regards, Nhung Nguyen Hotel Manager
Anh P.
icon-origin-TRAVELOKA
5.3
/10
Reviewed 99 week(s) ago
Phòng cách âm kém, đi ngủ nghe tiếng trẻ con khóc và tiếng người phụ nữ không dỗ cứ dài mồm ra ời ời từ tầng dưới, như ma âm điên hết cả đầu. Lúc check in ngày 2/9 có 2 thang máy khai như nhà vệ sinh công cộng. bể bơi bẩn, bể ngoài trời nhiều đoạn toàn mùi thuốc lá, đang bơi lại có đầu mẩu thuốc lá chắc các tầng cao ném xuống bể, 1 tấm kính chắn to đã nứt thành hạt nhỏ nhưng chưa thay mà dùng tấm gỗ dán tạm vào. Bể trong nhà bẩn, toàn mùi khử trùng và đầy các mảng bẩn, tóc trong nước, hiếm thấy bể nào bẩn vậy. Có đầy đủ bếp nồi nhưng phòng bé nấu nấu gì thì cả phòng ám mùi, khách nấu mì với hả sản, buôit trưa dọn phòng là cả hành lang đầy mùi mì tôm và mùi nôn. Đi nghỉ nhưng thêm cảm giác bức bối
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3 people find it helpful
Accommodation's Reply
11 Sep 2023
Dear Phuong Anh Nguyen, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager
lee j. h.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 99 week(s) ago
Poor service Staff is slow So disappointing
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2 people find it helpful
Accommodation's Reply
11 Sep 2023
Dear Thi Mo Nguyen, Thank you for taking the time to share your recent stay experience with us. My team and I regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this . Once again, thank you for your valuable feedback and we look forward to having you back at Citadines Marina Halong. Kindest Regards, Nhung Nguyen Hotel Manager
Le Thi N. A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 105 week(s) ago
Mọi thứ ổn nhưng thang máy đông, tắc thang máy liên tục
3 people find it helpful
Accommodation's Reply
04 Aug 2023
Dear Thi Ngoc Anh Le, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager
Vu Ngoc A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 105 week(s) ago
Nice room with beautiful view of sunset. We enjoyed the large swimming pool on the 30th floor and other public areas are well maintained. Thank you for everything and will definitely stay again.
2 people find it helpful
Accommodation's Reply
08 Aug 2023
Dear Ngoc Anh Vu, Thank you for taking the time to share your stay experience at Citadines Marina Halong! It is very encouraging for us to know that you enjoyed our hotel facilities as well as hotel services during your stay with us. We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued feedback and look forward to welcoming you back in the near future. Kindest regards, Nhung Nguyen Hotel Manager
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Le Tuyet P.
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9.7
/10
Reviewed 105 week(s) ago
Beautiful hotel. Friendly employee. Brand new room. There is a play area for children. full facilities
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1 people find it helpful
Accommodation's Reply
02 Aug 2023
Dear Tuyet Phuong Le, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Marina Halong! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Kindest Regards, Nhung Nguyen Hotel Manager
Pham T. M. P.
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9.7
/10
Reviewed 105 week(s) ago
Tôi đã từng nghỉ tại nhiều khách sạn 4 or 5 * nhưng tại Citadines Marina Ha Long tôi có được 1 kỳ nghỉ tuyệt vời, phòng tiêu chuẩn , sạch sẽ, gọn gàng, đồ vật sử dụng tốt , khách sạn ở vị trí đẹp , gần trung tâm. Chắc chắn lần tới đến Hạ Long Citadines Marina Ha Long sẽ là lựa chọn của tôi cùng gia đình! Tks all
4 people find it helpful
Accommodation's Reply
28 Jul 2023
Dear Pham Thi Minh Phuong, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Marina Halong! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Nhung Nguyen Hotel Manager
Nguyen N. B. Q.
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9.7
/10
Reviewed 106 week(s) ago
Excellent service, friendly staffs, comfortable room.
4 people find it helpful
Accommodation's Reply
18 Jul 2023
Dear Ngoc Bao Quyen Nguyen, Thank you for taking the time to share your stay experience at Citadines Marina Halong! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Nhung Nguyen Hotel Manager
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Exterior 4 Citadines Marina Halong

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