Diamond Beach Hotel

Hotels
7.8
/10
Pleasant
112 reviews

What Guests Say About Their Stay

Erich N.
10.0
/ 10
Clean room, fully equipped. The surrounding area has many amenities, very convenient for living and moving. Beautiful city view, especially at night. Friendly receptionist, enthusiastic support. Very satisfied stay experience!
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Xuan Thang Le
8.5
/ 10
The room is also quite ok. High view can see quite a bit. The facilities are also quite good and still new. Receptionist is also friendly. Location is also relatively close to the sea, motorbike rental available.
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In the Area
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24 Chinh Huu, Son Tra District, Da Nang, Da Nang City, Vietnam, 550000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Diamond Beach Hotel is located in area / city An Hai Bac Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Diamond Beach Hotel

24 Chinh Huu, Son Tra District, Da Nang, Da Nang City, Vietnam, 550000
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Lobby Diamond Beach Hotel
Lobby 2 Diamond Beach Hotel

Discover More About Diamond Beach Hotel

Location


Diamond Beach Hotel is located in area / city An Hai Bac Ward.

About Diamond Beach Hotel

Not only located within easy reach of various places of interests for your adventure, but staying at Diamond Beach Hotel will also give you a pleasant stay.

Diamond Beach Hotel is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

Diamond Beach Hotel is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, Diamond Beach Hotel is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Diamond Beach Hotel provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Diamond Beach Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Diamond Beach Hotel, a wonderful accommodation for your family holiday.

Experience a unique stay at the historical building of Diamond Beach Hotel, which you rarely find in other places.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Diamond Beach Hotel.

If you plan to have a long-term stay, staying at Diamond Beach Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Diamond Beach Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Not all hotel allow guests with pets, but Diamond Beach Hotel welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Are you a shopaholic? Staying at Diamond Beach Hotel will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Diamond Beach Hotel is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Diamond Beach Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Enjoy luxurious treats and incomparable experience by staying at Diamond Beach Hotel.

All facilities in Diamond Beach Hotel

Swimming Pool Diamond Beach Hotel
Swimming Pool
Lobby Diamond Beach Hotel
Lobby
Exterior Diamond Beach Hotel
Exterior
Bedroom Diamond Beach Hotel
Bedroom

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • WiFi in public area

Hotel Services

  • Welcoming drinks
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Tours

General

  • AC
  • Banquet
  • Cloakroom
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free
  • Terrace

Things to Do

  • Garden
  • Outdoor pool
  • Outdoor pool
  • Pool cabanas
  • Solarium
  • Sun loungers
  • Poolside bar
  • TV lounge

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Transportation

  • Airport transfer
  • Beach shuttle
  • Bicycle rental
  • Car rental
  • Casino shuttle
  • Garage
  • Limo or town car service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Roll-in shower
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)
  • Cruise shuttle
  • Cruise shuttle (surcharge)
  • Train station pickup
  • Airport transfer

Food and Drinks

  • Cafe
  • Snacks

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Diamond Beach Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Extra Breakfast

Accommodation charges VND 70,000/guest for extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 08:30.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Diamond Beach Hotel
50
Number of floors in Diamond Beach Hotel
12
Another facilities in Diamond Beach Hotel
Coffee/tea in lobby, Coffee shop, Early check-in, 24-hour room service, Late check-out

Frequently asked question in Diamond Beach Hotel

What are available facilities at Diamond Beach Hotel?
There are top facilites at Diamond Beach Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Diamond Beach Hotel?
The standard check-in time at Diamond Beach Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Diamond Beach Hotel provide breakfast?
Yes, Diamond Beach Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Diamond Beach Hotel
Diamond Beach Hotel has a 4.0-star rating.
How many floors does Diamond Beach Hotel have?
Diamond Beach Hotel has 12.
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More Reviews from Other Guests in Diamond Beach Hotel

7.8
Pleasant
From 112 reviews
Provided by travelers on
Cleanliness

7.3

Room Comfort

7.2

Meal

7.6

Location

7.9

Service and Facilites

7.4

People often mention about Diamond Beach Hotel
All
Bathroom (13)
Bedroom (10)
Room Space (8)
Distance to City Center (7)
Hotel Area (7)
Surroundings (6)
Staff Friendliness (5)
Ambiance (4)
Accessibility (3)
Soundproof (3)
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Traveler Reviews Diamond Beach Hotel

Number of reviews per page
20
40
Customer reviews
T***n
icon-origin-TRAVELOKA
6.4
/10
Reviewed 3 week(s) ago
The bathroom has running water at the sink and a foul smell. The bed is made of two single beds joined together, with a concave middle and is very uncomfortable to lie on.
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H***G
icon-origin-TRAVELOKA
6.1
/10
Reviewed 7 week(s) ago
The bathroom ventilation is broken so the bathroom smells very bad, the room is old. The bed sheets are used for a long time so the room has a lot of fine dust. Bad experience
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
The room smells of urine, is damp, and the cotton floor is peeling and uncomfortable.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 10 week(s) ago
Hotel room broken many things in room shower gel shampoo not replaced
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The staff are very friendly and helpful.
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1 people find it helpful
L***g
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Friendly staff. When I first checked in, I saw that the room was dirty and there was hair on the floor. I contacted the receptionist and 2 minutes later the cleaning lady came to clean it. Overall, for the price of the hotel, it's still ok.
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1 people find it helpful
Văn Đ. N.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 13 week(s) ago
The type of foot towel is similar to the bath towel. The room has a smell The air conditioner is hot but not strong enough to cool the room. In short, not satisfied
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L***m
icon-origin-TRAVELOKA
8.1
/10
Reviewed 13 week(s) ago
Room has a lot of mosquitoes, can't use hot and cold water in the toilet
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1 people find it helpful
SuBo H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Spacious room, reasonable price, everyone should try
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1 people find it helpful
SuBo H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Clean, airy, spacious swimming pool.
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1 people find it helpful
T***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 14 week(s) ago
The location is not convenient. The receptionist's attitude is very very bad, The room is old and very small, the toilet is also very small. I booked a room on the night of 08/31/25 and when I arrived to check in, the receptionist did the normal procedures for me. However, the procedure took a long time, because the receptionist and another girl were busy chatting....... I went to the car to get my luggage and came back after 5 minutes, then the receptionist suddenly informed me that the room had no hot water, the reason was due to a broken system....... The receptionist offered to reduce the price for me to use temporarily, but I did not accept because: 1, The receptionist's attitude and behavior were very poor. 2, The motel already has enough hot water, so it is unacceptable not to have it, 3, I am sure the hotel and the receptionist knew about the hot water failure before I arrived to check in. But not informing the hotel is too bad. Suggest Traveloka consider canceling cooperation with hotels like this. Overall rating is not 1* P/s: I took the photo when I tried to endure to check if the cold water can be used for bathing. But it was really too cold, unbearable.
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+3
1 people find it helpful
M***h
icon-Business
Business
icon-origin-TRAVELOKA
6.1
/10
Reviewed 15 week(s) ago
Unfortunately, my stay was very disappointing. The door lock was broken since Monday, the water pressure was very weak and there was no hot water. Basic amenities such as shampoo and a hair dryer were missing. The room felt cramped because it was filled with too many kitchen items. Although there was a TV, it did not work at all. Overall, the place is quite run-down and feels more like a 1-star guesthouse rather than what was advertised.
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T***h
icon-origin-TRAVELOKA
5.3
/10
Reviewed 15 week(s) ago
The check-in was very bad. There were stains from dirty water that dried on the floor. The room had no amenities, no kettle or hair dryer. There was no phone to call the front desk either. The refrigerator was not cold, there was no hot water in the bathroom. The bed sheets were dirty and old, the window curtains and many other items were broken, etc. There were many other problems. I felt it was not worth the money spent when booking a 3-star hotel.
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2 people find it helpful
Đ***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The hotel in Danang is very clean, the staff is friendly and the location is convenient. I am completely satisfied and will come back.
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2 people find it helpful
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 15 week(s) ago
The hotel was dark, the smell of mold was strong, the bed sheets were old and yellow, there was a puddle of water on the floor, the room smelled of cigarettes, the toilet was dirty, the lobby had no lights on, the hallway was dark, the receptionist was also the security guard and the cleaner😅 the experience couldn't have been worse, I left the room and rented another place
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2 people find it helpful
T***h
icon-origin-TRAVELOKA
5.6
/10
Reviewed 15 week(s) ago
No hot water => The receptionist said so, please bear with me!
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N***n
icon-origin-TRAVELOKA
6.4
/10
Reviewed 15 week(s) ago
The power outage on August 18th was announced, the hotel did not know about it until 6am. I thought the hotel was big (10 floors, I was on the 10th floor, had to walk to check out) so there would definitely be a generator, but no! When I called back after 9am, they pushed the responsibility to the Electricity Department without informing me, and then the technician did not come to fix the generator. It affected the customer experience a lot. The sockets were very loose, the minibar only had bottled water. Will not come back!
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2 people find it helpful
C***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel is currently being used for my stay and I will book it again for my next vacation.
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1 people find it helpful
Pham H. t.
icon-Business
Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 16 week(s) ago
I booked a room at the hotel for 2 days from August 12 to 14, 2025 and paid in advance via momo wallet. When I arrived to check in, the 2 receptionists were very rude, unprofessional and impolite in communication; Next, after staying 1 night at the hotel, the next morning I went out and returned to the hotel at 1:20 p.m. on August 13, 2025. When I went back to my old room with the room card I was still holding, my personal belongings and jewelry on the table were all taken down to the reception desk. I went down to ask the 2 receptionists (1 male and 1 female) directly. The male staff member spoke loudly and said that the check-out deadline was August 13, 2025, so the receptionist asked the cleaning staff to take my things down (while I had paid for the room for 2 nights, meaning I had to stay another night at the hotel). However, the staff member immediately argued with me that he did not receive my booking information. I asked back, assuming my room was due to check out but I had not returned in time, the receptionist should have called to discuss the issue of checking out, right? The male receptionist replied with a very unpleasant attitude "We don't have your phone number to call, we are just employees doing our job" while I had already paid for my room but the receptionist arbitrarily asked the housekeeping to move my things and I opened the payment table for 2 nights on the booking, then you gave me another room card, different from the room type I booked.
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6 people find it helpful
Pham H. t.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 16 week(s) ago
I booked a room at the hotel for 2 days from August 12 to 14, 2025 and paid in advance via momo wallet. When I arrived to check in, the 2 receptionists were very rude, unprofessional and impolite in communication; Next, after staying 1 night at the hotel, the next morning I went out and returned to the hotel at 1:20 p.m. on August 13, 2025. When I went back to my old room with the room card I was still holding, my personal belongings and jewelry on the table were all taken down to the reception desk. I went down to ask the 2 receptionists (1 male and 1 female) directly. The male staff member spoke loudly and said that the check-out deadline was August 13, 2025, so the receptionist asked the cleaning staff to take my things down (while I had paid for the room for 2 nights, meaning I had to stay another night at the hotel). However, the staff member immediately argued with me that he did not receive my booking information. I asked back, assuming my room was due to check out but I had not returned in time, the receptionist should have called to discuss the issue of checking out, right? The male receptionist replied with a very unpleasant attitude "We don't have your phone number to call, we are just employees doing our job" while I had already paid for my room but the receptionist arbitrarily asked the housekeeping to move my things and I opened the payment table for 2 nights on the booking, then you gave me another room card, different from the room type I booked.
Read More
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1 people find it helpful
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Diamond Beach Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 112 reviews
Provided by travelers on
Cleanliness

7.3

Room Comfort

7.2

Meal

7.6

Location

7.9

Service and Facilites

7.4

People often mention about Diamond Beach Hotel
All
Bathroom (13)
Bedroom (10)
Room Space (8)
Distance to City Center (7)
Hotel Area (7)
Surroundings (6)
Staff Friendliness (5)
Ambiance (4)
Accessibility (3)
Soundproof (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Diamond Beach Hotel

Number of reviews per page
20
40
Customer reviews
T***n
icon-origin-TRAVELOKA
6.4
/10
Reviewed 3 week(s) ago
The bathroom has running water at the sink and a foul smell. The bed is made of two single beds joined together, with a concave middle and is very uncomfortable to lie on.
Translated by Google Icon
See original
Find this review helpful?
H***G
icon-origin-TRAVELOKA
6.1
/10
Reviewed 7 week(s) ago
The bathroom ventilation is broken so the bathroom smells very bad, the room is old. The bed sheets are used for a long time so the room has a lot of fine dust. Bad experience
Translated by Google Icon
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
The room smells of urine, is damp, and the cotton floor is peeling and uncomfortable.
Translated by Google Icon
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Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 10 week(s) ago
Hotel room broken many things in room shower gel shampoo not replaced
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The staff are very friendly and helpful.
Translated by Google Icon
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1 people find it helpful
L***g
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Friendly staff. When I first checked in, I saw that the room was dirty and there was hair on the floor. I contacted the receptionist and 2 minutes later the cleaning lady came to clean it. Overall, for the price of the hotel, it's still ok.
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1 people find it helpful
Văn Đ. N.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 13 week(s) ago
The type of foot towel is similar to the bath towel. The room has a smell The air conditioner is hot but not strong enough to cool the room. In short, not satisfied
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Find this review helpful?
L***m
icon-origin-TRAVELOKA
8.1
/10
Reviewed 13 week(s) ago
Room has a lot of mosquitoes, can't use hot and cold water in the toilet
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1 people find it helpful
SuBo H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Spacious room, reasonable price, everyone should try
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1 people find it helpful
SuBo H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Clean, airy, spacious swimming pool.
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1 people find it helpful
T***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 14 week(s) ago
The location is not convenient. The receptionist's attitude is very very bad, The room is old and very small, the toilet is also very small. I booked a room on the night of 08/31/25 and when I arrived to check in, the receptionist did the normal procedures for me. However, the procedure took a long time, because the receptionist and another girl were busy chatting....... I went to the car to get my luggage and came back after 5 minutes, then the receptionist suddenly informed me that the room had no hot water, the reason was due to a broken system....... The receptionist offered to reduce the price for me to use temporarily, but I did not accept because: 1, The receptionist's attitude and behavior were very poor. 2, The motel already has enough hot water, so it is unacceptable not to have it, 3, I am sure the hotel and the receptionist knew about the hot water failure before I arrived to check in. But not informing the hotel is too bad. Suggest Traveloka consider canceling cooperation with hotels like this. Overall rating is not 1* P/s: I took the photo when I tried to endure to check if the cold water can be used for bathing. But it was really too cold, unbearable.
Read More
Translated by Google Icon
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+3
1 people find it helpful
M***h
icon-Business
Business
icon-origin-TRAVELOKA
6.1
/10
Reviewed 15 week(s) ago
Unfortunately, my stay was very disappointing. The door lock was broken since Monday, the water pressure was very weak and there was no hot water. Basic amenities such as shampoo and a hair dryer were missing. The room felt cramped because it was filled with too many kitchen items. Although there was a TV, it did not work at all. Overall, the place is quite run-down and feels more like a 1-star guesthouse rather than what was advertised.
Read More
Find this review helpful?
T***h
icon-origin-TRAVELOKA
5.3
/10
Reviewed 15 week(s) ago
The check-in was very bad. There were stains from dirty water that dried on the floor. The room had no amenities, no kettle or hair dryer. There was no phone to call the front desk either. The refrigerator was not cold, there was no hot water in the bathroom. The bed sheets were dirty and old, the window curtains and many other items were broken, etc. There were many other problems. I felt it was not worth the money spent when booking a 3-star hotel.
Read More
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See original
2 people find it helpful
Đ***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The hotel in Danang is very clean, the staff is friendly and the location is convenient. I am completely satisfied and will come back.
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See original
2 people find it helpful
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 15 week(s) ago
The hotel was dark, the smell of mold was strong, the bed sheets were old and yellow, there was a puddle of water on the floor, the room smelled of cigarettes, the toilet was dirty, the lobby had no lights on, the hallway was dark, the receptionist was also the security guard and the cleaner😅 the experience couldn't have been worse, I left the room and rented another place
Read More
Translated by Google Icon
See original
2 people find it helpful
T***h
icon-origin-TRAVELOKA
5.6
/10
Reviewed 15 week(s) ago
No hot water => The receptionist said so, please bear with me!
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Find this review helpful?
N***n
icon-origin-TRAVELOKA
6.4
/10
Reviewed 15 week(s) ago
The power outage on August 18th was announced, the hotel did not know about it until 6am. I thought the hotel was big (10 floors, I was on the 10th floor, had to walk to check out) so there would definitely be a generator, but no! When I called back after 9am, they pushed the responsibility to the Electricity Department without informing me, and then the technician did not come to fix the generator. It affected the customer experience a lot. The sockets were very loose, the minibar only had bottled water. Will not come back!
Read More
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2 people find it helpful
C***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel is currently being used for my stay and I will book it again for my next vacation.
Translated by Google Icon
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1 people find it helpful
Pham H. t.
icon-Business
Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 16 week(s) ago
I booked a room at the hotel for 2 days from August 12 to 14, 2025 and paid in advance via momo wallet. When I arrived to check in, the 2 receptionists were very rude, unprofessional and impolite in communication; Next, after staying 1 night at the hotel, the next morning I went out and returned to the hotel at 1:20 p.m. on August 13, 2025. When I went back to my old room with the room card I was still holding, my personal belongings and jewelry on the table were all taken down to the reception desk. I went down to ask the 2 receptionists (1 male and 1 female) directly. The male staff member spoke loudly and said that the check-out deadline was August 13, 2025, so the receptionist asked the cleaning staff to take my things down (while I had paid for the room for 2 nights, meaning I had to stay another night at the hotel). However, the staff member immediately argued with me that he did not receive my booking information. I asked back, assuming my room was due to check out but I had not returned in time, the receptionist should have called to discuss the issue of checking out, right? The male receptionist replied with a very unpleasant attitude "We don't have your phone number to call, we are just employees doing our job" while I had already paid for my room but the receptionist arbitrarily asked the housekeeping to move my things and I opened the payment table for 2 nights on the booking, then you gave me another room card, different from the room type I booked.
Read More
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See original
6 people find it helpful
Pham H. t.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 16 week(s) ago
I booked a room at the hotel for 2 days from August 12 to 14, 2025 and paid in advance via momo wallet. When I arrived to check in, the 2 receptionists were very rude, unprofessional and impolite in communication; Next, after staying 1 night at the hotel, the next morning I went out and returned to the hotel at 1:20 p.m. on August 13, 2025. When I went back to my old room with the room card I was still holding, my personal belongings and jewelry on the table were all taken down to the reception desk. I went down to ask the 2 receptionists (1 male and 1 female) directly. The male staff member spoke loudly and said that the check-out deadline was August 13, 2025, so the receptionist asked the cleaning staff to take my things down (while I had paid for the room for 2 nights, meaning I had to stay another night at the hotel). However, the staff member immediately argued with me that he did not receive my booking information. I asked back, assuming my room was due to check out but I had not returned in time, the receptionist should have called to discuss the issue of checking out, right? The male receptionist replied with a very unpleasant attitude "We don't have your phone number to call, we are just employees doing our job" while I had already paid for my room but the receptionist arbitrarily asked the housekeeping to move my things and I opened the payment table for 2 nights on the booking, then you gave me another room card, different from the room type I booked.
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