Hai Yen Hotel

The property is clearly run down and our room smelled strongly of smoke

Property was very run down. Not like the photos at all.

This place was amazing the manager is very polite and helpful !

Service and staff very good. Rooms very neat tidy and comfortable.Breakfast excellent. Outside and pool area untidy and neglected

I stayed here for the second time in 2 years. Hai Yen has a great location, nice rooms, great swimming pool and a lot of nice facilities such as laundry, scooter rentals, taxi to/ from Da Nang Airport available at the reception. From the instant we entered the hotel premises, we had a staff member coming and picking our bags and carrying it to the room. The room had all the facilities- AC, bathroom with hot shower, bottled water, double bed with toilet amenities. The front-desk was very resourceful in making sure to arrange everything for us, and I didn’t have to worry on how to return scooter with flight at 7 am in the morning. They included filling petrol as well, at a slight premium (50 cents in USD) thus saving me a lot of time and hassle in filling petrol. As for our taxi, we changed the time at the last moment and the front-desk was very cooperative in getting it successfully done for us. All this for dirt cheap prices. The only slight complaint I had is this time the room I got was slightly smaller than last time, when I came alone and got 2 double beds which was lavish. The other thing was that we had a cockroach in the bathroom. I was able to kill the roach without much issues, but it wasn’t great to have this small inconvenience. Of course if we called the staff, they would have helped us out but we didn’t need to. But in an otherwise extremely clean hotel, this was a small annoyance.

Nice hotel very close to the main hustle and bustle of Hoi An.

We had a very bad smell in the bathroom, and my complained about it got ignored..and they were fixing all the rooms in our stage with a lot of noise, and we didn’t know about it before we came..

Front desk staff slightly curt and unfriendly. Not so nice which made the stay a little uncomfortable. Room itself was rather worn. Housekeeping staff very sweet. Breakfast not so good. Didn’t go near pool. I’d return but would hope to pay a little less than we did. Wasn’t overly impressed but it was certainly comfortable enough on a rainy stop over.

This place is a little older but kept in great condition. It's clean and comfy, the pool area is great and the rooms are spacious enough. I found the staff to be very friendly and helpful. It's only a 10 minute walk to the riverside and there is plenty of eateries and coffee shops in the street.

Hotel Taxi we ordered turned up late and bar was shut so people congregated in recpetion area which my room was directly above with no corridor doors so didnt slepp great. Room was pleasant enough and pool was ok. Wouldnt recommend breakfast.

We booked the room with city view but we had wall view. The day after we asked to change our room because there is no natural light in the room (because of the wall), we said we booked city view, but according to the hotel we didn't book it. But there were great and accepted to change our room. The second room was really great with a view and natural light. Pool is great and the hotel is close to the old city. Our stay was pleasant.

A bit old but overall still not bad. Pool was great

this hotel is well placed if you want a bit of peace and quiet.....it is just near the edge of the old town, but it is easily accessible (would recommend you hire bikes for your stay - the pace of this town is so much slower. it is also only a 5 min taxi to the beach.

Stayed for 2 weeks and loved it. The staff are always great and attentive . Location is great about a nice 10 minute stroll to old town. Pool was great and towels were provided. Our room was cleaned daily & the tv was also great. Beds were big nice and comfy. Overall great stay. Only downfall was brekfast was expensive for what it was, but there’s lots of nice breakfast places nearby.

The hotel had really friendly staff. Staff were very helpful. Breakfast was good, especially the freshly made omelettes. The hotel is so close to the old market and lots of eating places. Old property but had character.

We booked this place for the pool, had been traveling through Vietnam for a while and wanted some chill time. In that respect the hotel didn’t disappoint, it was an oasis of calm by the pool in bustling Hoi An town. Unfortunately we had room 128 which was ground floor pool side. Lovely until both nights people came back at 2 am, shouting, drinking and jumping in the pool. I called reception but there was no answer. Asked the people to chill as they were sat on a table right outside our room and they did move to be fair. Just felt the hotel could deal with this better, perhaps ask people to sit away from the bedroom windows at night. The hotel booked our onward travel including train which was really helpful. Comfy bed and an actual bath with shower over rather than wet room which is popular here. Overall would recommend, but ask for a room at the back, not ground floor.

Great stay, very friendly staff, very nice room, big buffet breakfast

Good location. Very friendly staff. Free water available. Great selection at breakfast.

Great location. Had an issue with WiFi but got sorted. Pool is lovely.

super satisfied