Luxury Apartment

Hello Thuan, First of all, Luxury Apartment would like to thank you for your support and time to leave a review of our service quality. We are sorry for the incident you and your friend encountered. We always listen to customer suggestions and absorb and improve the quality of our services. However, with some negative and constructive negative reviews, we would like to clarify the following: 1. You stay at our hotel 1 night. The next morning, you check out. When checking out, our staff checked the room and reminded you to check if you have forgotten anything. However, you will not forget anything. Staff checked into the room and saw an old yellow slippers, brand & m front next to the trash. Then you leave our hotel. Then room staff cleaned and discovered 1 more slippers under the bed. We would like to confirm that it is an old, yellow pair of sandals. (She always thought that the sandals were branded and scolded us as "idiots. Don't know how to look at the brands." However, we noticed that the sandals were old, torn, and our staff threw them away. Usually, guests who are staying (for a long time, require daily housekeeping) we will not remove the guests' belongings (old, broken or used up) from the room or when the guest has checked out and they call Call back soon, ask us to help keep them in. We will keep the guests for up to 2 months or assist them to send them to their residence. According to the regulations we hang at the front desk and in the living room, we have rules that after check-out, we need to check our own things and we will only help keep the luggage, not responsible The duty to keep things for you. I forgot my things, it's my responsibility. Not our staff. Moreover, we also do not use any belongings left by customers because of hygiene and health issues. We think all other hotels have the same rules. They will only assist you in storing your belongings, but there is no obligation on customers to store them. Please change your perspective help me! 2. Baggage storage service: we provide luggage storage service and offer a discount of 50% on the total cost of services to customers who have used our hotel services. As you ask, we do not charge a baggage storage fee. So according to you, when you report a loss or loss of equipment, we need to compensate you based on what standards? Or do you want to request how much compensation we have to obey? We do not make business and get rich from luggage storage service. We collect the cost of baggage storage as a standard for compensation in the event of an incident with your luggage (no one expects to have an accident, but need to take preventive measures). You want to get every service for free, but the way you behave is so bad! All you leave after your stay is a pile of trash from the bed, under the bed, to the floor and to the toilet. Awareness of hygiene is too poor. For luggage storage service or hourly rate packages, we have very clear rules and have a price list at the reception and on the room, no staff agreed to hold luggage, free laundry, so but you use the front desk shift to make dishonest information. She informed the front desk for free laundry service. However, unfortunately for her, the check in reception and the check out reception (the day she stayed in combo time) were 1 person. She was dishonest. With the superficial assessment, lack of honesty as above, we would refuse to receive. What a pity!