Panorama Nha Trang Sanvilla

The cleaning here is not very thorough, probably because they cleaned it hastily before accepting new guests, so it's quite dusty. There is no phone in the room to call the receptionist, and no wifi password, so I have to go down to the reception to ask, which is a bit annoying.

Fully furnished room, central location, easy to move around. The only problem is that the apartment is located so few people clean it, but there are baby cockroaches everywhere from the kitchen counter to the toilet. There are 3 baby cockroaches in total, it's really haunting.

I paid for 3 nights but the landlord only booked me for 2 nights, which took me a long time to work out.

Only minus points for long check in and check out, but everything else is ok.

REASONABLE PRICE, BUT PARKING IN THE HOTEL COSTS 20K WHEN RENTING AN APARTMENT ROOM.

The hotel is fragrant and clean. Early check-in is still supported without charge. Late check-in 2 hours, I have to pay an extra fee of 100k. Overall, everything is ok. My family really likes it. We will stay here again. Central location. You can walk around and play freely without having to go far.

Nice view, clean, good quality

Friendly and enthusiastic staff, fully equipped room but the room has a slightly unpleasant smell

Regarding the hotel's amenities such as being close to the beach, beautiful view, and close to the center, there is no debate. But regarding the hotel experience from the outside overview when entering until checking out. After staying for 3 days and 4 nights... there were really many disappointments. For me, the hotel is not really suitable to be called a 5-star hotel. I did not make that judgment for no reason. I am an easy-going customer, but the core values, the basics that a 5-star hotel must have, are not there. I would like to share my feelings. First of all, the exterior, from the steps to the floor of the hotel is quite dirty, I still understand that it is normal to go in during a holiday, there are many guests, and it is near the sea, so having sand on the floor at the entrance to the hotel is normal, but it cannot be left alone, not taken care of, and left dirty like that. I don't know if the Hotel is different from the Residence, but the Residence room doesn't have a foot mat, I find this extremely lacking, the bathroom door also doesn't have a foot mat, so I have to use a towel to wipe my feet. It's very uncomfortable. On top of that, my room is also dirty, before going to bed I have to rub my feet together before getting into bed if I don't want to bring a bunch of dust and sand to the sheets. Finally, the funniest thing about staying in a city view room, I don't know why the refrigerator is hotter than the room temperature, sorry but maybe it should be called a hot refrigerator, I plugged it in and checked but it was still hot, it was around 35-40°C, it couldn't get cold. When checking out, I asked to be laid out (with a fee) from 11:45 to 14:30, for convenience when getting on the bus back to Ho Chi Minh City. 14:20, I brought my luggage down to the lobby myself, it was crowded and it was a holiday, I understood so I tried to wait for the receptionists, after a while it was almost 14:40 when it was my turn, I thought it was done but it wasn't. The receptionist said he was waiting to check some information, told me to wait another 10 minutes. Didn't say anything more until 15 minutes later, another staff asked for information, helped me to finish the procedure. Finished at 15:00 while out at 2:30. Lesson learned for me.

good location, but soundproofing is not very good

Nice room space good, central location but crowded hotel

Extremely bad service, booked 2 sea view rooms, when checking in they said there was only a lower room available and had paid in advance, then the family did not agree and were given 2 rooms on different floors, the elevator could not go between the 2 floors which was extremely inconvenient, in the end we could only stay in 1 room, not to mention they checked in 1 room at 2pm and then didn't tell us anything until 5pm when we could check in the 2nd room. Extremely crowded and messy.

Super bad - traveloka scams customers. Hangs sheep's head but sells dog meat. Staff is rude to customers.

Great location as it is super close to the beach! Highly recommend booking the sea view if available as the view is so worth it. The only inconvenience is they tend to not have two rooms on the same floor and each room key only goes to that floor making not super family friendly. They also asked for extra deposit if you want an extra key.

Except for the good location and nice view, the room has very little light, only dim light at night, the night light cannot be turned on, extremely bad room cleaning, when checking in the room the floor was still dirty, there was someone cleaning every day but after cleaning the floor was still dirty, still full of sand. Poor soundproofing system

Booked a queen bed with sea view but the hotel arranged 2 beds. Downgraded the room by themselves. When I complained, the hotel told me to call the app. Very annoying.

ok

Overall ok, it's really crowded. I stayed on the 38th floor, every time I waited for the elevator, it was great. If you book at Sanvilla, you can't use the infinity pool but only the pool on the 6th floor. The rooms are ok, the equipment is still very new. There is a fee to leave luggage here, so pack light.

Extremely bad service!! Booked a room with a sea view, after checking in they gave me a room with a bad view, then the information on the app and the information on the management side were not synchronized! Terrible experience!!!

The apartment charges 30,000 per entry and exit. Overnight parking is 90,000. Why not clearly state in the conditions for customers to consider. Going in and out many times a day is very costly for parking. Really bad experience.