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Phoenix Palace Hotel

Name: Phoenix Palace Hotel
Address: 27 Phu Doan, Hang Trong Ward, Hoan Kiem District, Hanoi, Vietnam, 113751, 27 Phu Doan, Hanoi, 113751, Vietnam
Rating: 8.1

Hotels

8.8

/10

Very Good

109 reviews

What Guests Say About Their Stay

Nguyen B. P. V.

9.7

/ 10

Really good value for money. Great location that's just 15-20 mins walk (at a leisure pace) from Hoan Kiem lake. Clean and ample space in room. Wonderful breakfast options and very attentive staff. Can't ask for more at such a price.

In the Area

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27 Phu Doan, Hang Trong Ward, Hoan Kiem District, Hanoi, Vietnam, 113751

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Phoenix Palace Hotel is a hotel in a good neighborhood, which is located at Hang Trong Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around Phoenix Palace Hotel

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27 Phu Doan, Hang Trong Ward, Hoan Kiem District, Hanoi, Vietnam, 113751

Discover More About Phoenix Palace Hotel

Location

Phoenix Palace Hotel is a hotel in a good neighborhood, which is located at Hang Trong Ward.

About Phoenix Palace Hotel

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Phoenix Palace Hotel.

Are you a shopaholic? Staying at Phoenix Palace Hotel will surely spoil you for numerous shopping centers nearby.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Phoenix Palace Hotel provides a pleasant accommodation for your stay.

Have fun with various entertaining facilities for you and the whole family at Phoenix Palace Hotel, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Phoenix Palace Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Phoenix Palace Hotel is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Phoenix Palace Hotel.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Phoenix Palace Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Phoenix Palace Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Phoenix Palace Hotel is the right place to stay.

All facilities in Phoenix Palace Hotel

Lobby

Exterior

Bedroom

Restaurant

Food and Drinks

Bar
Breakfast
Buffet breakfast
Cafe
Continental breakfast
Hot breakfast
Snacks
Snack bar
Vegetarian meal

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Hotel Services

Money changer
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Porter
Tours

Public Facilities

Coffee/tea in lobby
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Transportation

Airport transfer
Area shuttle
Bicycle rental
Parking with surcharge
Car rental

General

AC
Family room
Non-smoking room
Smoking area

Connectivity

Internet point
LAN Internet

Shuttle Service

Airport transfer

Business Facilities

Business center

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in Phoenix Palace Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

Please note that Your Children Might Be Charged when check-in at the hotel. Please call the hotel before your check-in date for further information. Vui long luu y, tre em co the bi thu them phi khi nhan phong tai khach san. Vui long lien he khach san truoc khi nhan phong de biet them thong tin chi tiet

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Phoenix Palace Hotel	30
Number of floors in Phoenix Palace Hotel	9
Another facilities in Phoenix Palace Hotel	Bar, Breakfast, Buffet breakfast, Cafe, Continental breakfast

Frequently asked question in Phoenix Palace Hotel

What are available facilities at Phoenix Palace Hotel?

There are top facilites at Phoenix Palace Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Phoenix Palace Hotel?

The standard check-in time at Phoenix Palace Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Phoenix Palace Hotel provide breakfast?

Yes, Phoenix Palace Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Phoenix Palace Hotel

Overall Ratings & Reviews Phoenix Palace Hotel

Traveloka (15)

Other sources (94)

8.8

Very Good

From 94 reviews

Cleanliness

9.0

Room Comfort

8.8

Location

9.0

Service and Facilites

9.2

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Traveler Reviews Phoenix Palace Hotel

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Top reviews

Darcie

Leisure with Partner

8.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

The staff were helpful and everything we wanted to see was in easy walking distance.

Randal

8.0

/10

Reviewed 33 week(s) ago

Hotels.com verified review

One night. Got upgraded as a courtesy.

Michael

6.0

/10

Reviewed 73 week(s) ago

Hotels.com verified review

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.

Tyng Song

Leisure

10.0

/10

Reviewed 75 week(s) ago

Expedia Group verified review

This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.

Oliver

10.0

/10

Reviewed 89 week(s) ago

Expedia Group verified review

We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.

Bradley

Leisure with Partner

8.0

/10

Reviewed 132 week(s) ago

Expedia Group verified review

The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.

Verified traveler

Leisure

10.0

/10

Reviewed 308 week(s) ago

Expedia Group verified review

Great location and friendly and helpful staff. Would recommend to all.

Shoshana

10.0

/10

Reviewed 335 week(s) ago

Hotels.com verified review

The hotel is not far from the center. The staff are friendly. Quite clean.

Claire

10.0

/10

Reviewed 387 week(s) ago

Expedia Group verified review

Phoenix Palace Hotel was a great hotel for my husband and I to explore Hanoi! The staff were very kind and the breakfasts were delicious! So much food!! The rooms were very spacious and had great A/C units! We walked everywhere around the city from this spot-great location!

Philip

8.0

/10

Reviewed 393 week(s) ago

Hotels.com verified review

This is a great hotel with great staff. The value is also pretty good. Rooms are more spacious than you would get in the heart of the Old Quarter, but the location is still very good and close to landmarks such as the Cathedral. My only complaint is during my stay there was constant construction in the building next door. It was so loud and sounded like it was in my room. It started every day at 7:00 am, and sometimes very late at night. As soon as this construction finishes this will be an amazing place to stay!

Verified traveler

8.0

/10

Reviewed 396 week(s) ago

Expedia Group verified review

Great hotel however there were a couple of nights at a late time that there were workmen making a lot of noise on the construction site next door. Close and handy to walk to sights and eating places.

siew

6.0

/10

Reviewed 397 week(s) ago

Expedia Group verified review

Good breakfast. All in all we stayed 5 nights and the first 2 nights we were very happy with the hotel. However, when we came back from Sapa for the last 3 nights, things didn't really worked out well for the first night. The TV wouldn't switch off after watching. Called for help but nothing done. We have no choice but to leave it on the whole night and used the towel to cover the glaring light emitting from the TV. Luckily the staff allowed us to change to another room. Next door is constructing another block and the knocking sound did not stopped even till 10.35pm. And it seemed to happen only during weekdays.

James

10.0

/10

Reviewed 417 week(s) ago

Expedia Group verified review

My family of four (2 teens) really enjoyed this hotel. Super nice and helpful staff, comfortable room, great breakfasts and right in the heart of the old quarter. Highly recommended

Sarah

10.0

/10

Reviewed 420 week(s) ago

Expedia Group verified review

Hotel on a quiet street. Very helpful and friendly staff. Tommy organised all our trips in advanced and couldn't do enough for us. Breakfast great with lots of choice. Clean hotel. Would stay there again

Dipak

8.0

/10

Reviewed 423 week(s) ago

Expedia Group verified review

Stay at the hotel was comfortable for our family. All the amenities were nearby. The streets are very busy in this area, with special mention to motor bikes, which overwhelm this city. The people are very friendly and helpful. We had an enjoyable stay and would highly recommend it.Finally special mention to all the staff at the hotel,especially Tommy, for organising and making it an exciting visit.

Matthew

8.0

/10

Reviewed 434 week(s) ago

Hotels.com verified review

Really nice and good value. Only problem was that the coffee at breakfast was undrinkable. Other than that, would recommend.

Jonathan

10.0

/10

Reviewed 439 week(s) ago

Hotels.com verified review

This extremely well-priced hotel can boast of their excellent service, good breakfast, and comfortable beds. At the edges of the old city, it is in walking distance of many attractions.

Lee Kok Meng

10.0

/10

Reviewed 441 week(s) ago

Hotels.com verified review

The staffs are friendly and helpful. Most of the hotel staffs can communicate in English. 5-10min walk to Hoan Kiem Lake, shopping and drinking area. Good for short business stay. May give a full star for all ratings if not for the noisy renovation beside the building in early morning.

joe

10.0

/10

Reviewed 447 week(s) ago

Expedia Group verified review

The hotel staff could not be more helpful and polite. Someone was always there to help. The hotel is situated off the main road so it's very quiet in the rooms at night. we walked everywhere in the Old Quarter and enjoyed our stay in Hanoi!

Mathias

10.0

/10

Reviewed 449 week(s) ago

Hotels.com verified review

The staff was very kind and helpful. This is the first time we come here but they provided for us a free tourist map that made by their own with full of recommendation of museums, markets, restaurants or reliable taxi.. This definitely would be great help for anyone who come to Hanoi for the first time. The room had been well cleaned and beautiful. Location also is also very convenient, such as night markets and historical sites. The breakast was varied and delicios . We really enjoyed our stay here.

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.