Urban Alley Hotel

This property is a straight garbage dump. Only come here if you need to take out the trash!!!

새벽 비행기라 몇 시간 짐 정리하고 쉬었다 가려고 예약한 곳 직원은 매우 친절했고 위치는 좋음 허나 객실은 .. 넓은데 욕실은..시설이 매우 노후된 느낌.. 행사가로 싸게 예약했다고 생각했는데 지나고보니 그건 또 아닌거 같기도 하고.. 암튼 쏘쏘..

The bed was good size, but it appeared that some springs on the bed were pushing up on my back.

Great location, easy to walk around the city, nearby is a beautiful lake with nice walking area, great night market. The staff at the location is very knowledgeable about the local tours and are very helpful.

Experience a one-hour blackout and noisy AC but staff quickly fixed the issues.

Great staff, clean, within walking distance of everything you need or want!

This is the second time I've stayed at Urban Alley, and it was just as great as the first time. I really like that it's in a quiet but nice alley off a major road. It's easy walking distance to Hoan Kiem Lake as well as many great restaurants and cafes. The breakfast was super tasty and the staff very kind. Also maybe one of my favorite things about this hotel is the furniture in the room is all solid wood with wood flooring. It feels warm and inviting.

Good location, in an calm part of old town. Close to many good eating places. And very helpful and friendly crew!

Bath room need attention . The bath curtain has mold. This should be replaced. It is just cost a few dollars. Bath towels are very old and should be replaced. It seem like the owner of the hotel is not doing a good job at keeping the hotel looked attractive for sustaining business for a long time.

In a nice alley but there are loud disco music 50 ft away from hotel Hotel need major renovation and in breakfast time. Is not buffet style but order off menu One feel like Oliver if you try to order item “May I had some more sir” They are not please to accommodate for order more Bathroom and window are dirty. My shower curtain rod was almost came off from the wall Hot water maker got stain inside Not worth to stay

Room is big and lots of light thanks to nice windows! Location is good. Breakfast is fine. However the safe in the room is broken. The TV has poor sound and picture quality. The bathroom wall is going to deteriorate, paint falling off - all these things should be repaired or replaced

Amazing hotel and staff

Can’t fault this hotel, staff are really friendly and the breakfast is cooked to order, the room is big, clean, the shower is great and the sit works.

The staff were excellent and arranged our transfers efficiently. Would definitely stay again.

The place was quiet, comfortable and i was given an upgraded room. Breakfast was nice and delicious. Thanks for the great service

Got off to a rough beginning--air conditioner did not work in our room, and they had no other rooms with two beds. However, the staff was very good, found us a room with a good air conditioner and put in an extra bed. It was comfortable enough that we did not change rooms even when they had a standard double-bed room.

ハード面は良いとは言えませんが、スタッフの皆さんの対応は素晴らしく、朝食もとてもおいしくて快適な滞在でした。

Lovely staff, great breakfast and really nice room, we were lucky enough to be upgraded!

This hotel was excellent! Clean, convenient and friendly staff. We asked for breakfast earlier because we had an early flight and they were accommodating. Would definitely reccommend this place.

The staff were very friendly and professional. The day before we left, they arranged a private car ride for us back to the airport. I don’t know how we would have flagged a taxi down in the street so that was very nice! The hotel room was very spacious and very clean. It almost looked like a room inside a person’s home. There was plenty of consistent hot water for us for showering, and they provided all the amenities we needed. The hotel is located on a smaller street so it is quiet at night, which is perfect for light sleepers. Another perk is that it’s still walking distance to the center of Old Town where all the stores and restaurants are! Just the perfect location! Overall, I think this place is a great bargain for those of you who are looking for a place to stay in Hanoi! We will definitely stay here on our next visit to Hanoi!