Lyons Woodlands Hall Hotel

Unfortunately not a great stay. On arrival parking was between a building site and the bins. Photo of the front of the building is nothing like it is now. Reception staff just looked at us on arrival and waited for me to say we had a booking. No welcome or hello, just what's the name? Given an envelope with keys in and directions to the room. Room looked nice but no towels or bath mat in bathroom, no bin, no toilet brush, no glasses in bathroom, shower glass was really soap marked, an empty toilet roll on the toilet seat and a half used toilet roll on the holder, masking tape still present in the shower. Asked at reception for towels and someone brought them and 2 small toiletries. Unbelievably noisy night, singer in the bar sounded like she was in our room so much so we couldn't hear our tv. When she finished music was playing until late then singing and shouting outside. Hotel bar is for the caravan park users. Wi-Fi was bad, kept dropping out and wasn't secured. Shame really because room looked as if it had recently been refurbished. Bed was comfortable. Extra pillow in wardrobe but didn't use it as it didn't have a pillowcase on it. Bedside lights too high so you have to get out of bed to turn them off. Asked on checkout if everything had been ok and when I said it was noisy she said oh and shrugged.

Comf0rtable room, Good Breakfast. and entertainment on both evenings. All in all a very satisfying weekend break

The room was amazing, the en-suite was beautiful. However the toilets flush needed pressing both 2/3tokes to flush. The WiFi didn’t work in the room or where we ate. First morning we didn’t get a choice for breakfast and they didn’t have any milk to drink. My tea was made for me. Nothing was on offer, you had to ask for everything. Second day they ran out of ketchup. Service was slowish. The second day we ran out of toilet paper and no one knew where it was kept. Not sure they were ready for guests. But beautiful room, bed was super comfy!

Staff very helpful polite and professional. Food excellent. Room fantastic

Very friendly relaxed atmosphere, welcome and service. Would recommend.

The bedroom was very clean also the bed was comfy the down side was no gym which was told there was when i booked site needs updating didn't have the right information

Very basic, very clean and staff was welcoming. Nice assortment of tea and biscuits in the room

The hotel restaurant meals were very good however it is a fair way out of town and services

This country hotel is in actuality a clubhouse for a static caravan park, with a building sight outside the main entrance, loud music blasting out and the allocated room looked at a rubbish yard. It was so bad we chose not to stay and asked for a refund which was not granted by Hotels.com with whom we are in despite as the hotel was not as advertised or as shown in the website photograph.

Things we liked were the decorative wood panels everywhere. Some very intricate and interesting pieces. Rooms are all different, so check the pictures. Then check with the hotel that you have the right room, as they're named not numbered. This is because Expedia have the wrong names matched to the rooms, as we found out on arrival!

Advertised as having a restaurant, but on arrival it was closed so I couldn't stay at the hotel ad it is in the middle of nowhere. I was promised a refund by the receptionist but it never materialised. I messaged the hotel but they did not respond. I think this is dreadful customer service and would advise avoiding the place altogether. 0/5.

Isolated and friendly.

Hotel was clean,comfortable with friendly,efficient and knowledgable staff.Would recommend to friends and family.

Fabulous location! We stayed in 'Tower' and the room was enormous and full of character. We only stayed one night as we were attending a wedding reception nearby. Was only expecting a continental breakfast (alluded to on the Hotels.com website) but were very pleasantly surprised, and grateful, to receive a Full English. If we are oin the area again, we'd definitely return!

The hotel was charming but thats where it ended. Bed was worn out very uncomfortable mattress. Dust and grime on all the walls in and out of the room. Bathroom was worn out, some damaged to shower and tiles etc but shower was nice and powerful. Tv remote didnt work. Bar closed an hour early. Breakfast was continental instead of hot. Bread and muffins used from the day before. Breakfast items not stocked, poor choice of cereals, bread and pastry, no fresh fruit etc. Overall a bit of a let down. Also they told us they hadnt yet been paid and that it was up to us to sort that out. Bar area had toilets which had out of order urinals, broken toilet seat, toilets with no paper.

Staff were very friendly and welcoming. The hotel was in a lovely location . The room was spacious but certain aspects of the room were poor. The bathroom had a cut off bit of carpet as a mat and it was stained. The were areas of the walls that were also stained with marks.

Some of the junior staff would benefit from a bit of more service training

A beautiful hotel in Ruthin. Excellent staff and service. Food is excellent.

A hotel I would not probably use again…too remote. Very quirky….not very attentive staff….bedroom spacious but bathroom on a different level with hot water not easy to regulate on the bath!

A very relaxing stay and everything was done to make our stay comfortable. Our room was beautiful, very clean and every comfort laid on for us.