Travel Insurance

1. Baggage & Personal Items Protection (or Loss or Damage of Personal Property and Baggage in Policy Wording) protects your hand-carried or check-in personal goods during the journey from robbery, theft, burglary or any attempt thereof.
2. Travel tickets and driving license are not covered under this benefit. You may claim the loss of these documents under Loss of Travel Documents. For more details on Property Not Covered, please refer to Policy Wording.
3. Any loss or damage of baggage must be reported to the police or relevant authority evidencing such loss or damage within twenty-four (24) hours after the incident. You are required to attach the report with your claim submission.
4. You are not allowed to claim under both Baggage & Personal Items Protection and Baggage Delay for the same baggage.

1. Travel documents include passport, visas, travel tickets, and driving license.
2. Any loss of travel documents must be reported to the police or relevant authority evidencing such loss within twenty-four (24) hours after the incident. You are required to attach the report with your claim submission.

1. Valid if, during your trip, you sustain a bodily injury due to an unforeseen, or a sudden and fortuitous event, which results in death and/or permanent disability within one hundred and eighty (180) days after the accident date.
2. Indemnity will be paid for one loss only.
3. Payment is not including any loss caused by or resulting from sickness.

For more details on the extent of the coverage, you can read the insurance policy here

1. Valid when your check-in baggage on the scheduled flight is not delivered to you within six (6) hours of your arrival at the destination.
2. This benefit also applies to maximum of twelve (12) hours of the baggage delay, upon returning to Singapore.
3. The delay must be verified in writing by the operators or their handling agents as well as the number of hours delayed and the reason for the delay.

For more details on the extent of the coverage, you can read the insurance policy here.

1. Flight Delay (or Travel Delay in Policy Wording) is valid when your scheduled flight is delayed for at least six (6) consecutive hours due to civil commotion or industrial action, adverse weather conditions or mechanical breakdown.
2. The delay must be verified in writing by the airline or their handling agent, as well as the number of hours delayed and the reason for the delay.
3. You are only allowed to claim under one benefit (Flight Delay, Flight Diversion, or Travel Misconnection) for the same travel document.

For more details on the extent of the coverage, you can read the insurance policy here.

1. Journey Cancellation is valid when you are forced to cancel a part or the whole of your planned trip due to specified causes, and when policy is purchased before you become aware of the disruptions.
2. The specified causes include:
   1. You are suffering from a terminal condition, becoming ill or sustaining a bodily injury, so you are not allowed to travel.
   2. You or your family member(s) is/are sick or has/have passed away, sustain(s) a bodily injury, or need(s) to receive an inpatient treatment at a hospital.
   3. You are subjected to compulsory quarantine, jury service, subpoena, or facing a hijacking incident.
   4. Cancellation of scheduled public transportation services because of civil commotion, strike or riot.
   5. Your house becomes uninhabitable due to fire, storm, or flood, so you cannot travel.
   6. You cannot commence or continue your journey due to natural disaster.
   Events (a.) to (d.) listed above must occur within thirty (30) days before the departure date. Events (e.) and (f.) must occur within seven (7) days before the departure date - a travel advice from the relevant authority(s) must be produced for the latter.
3. Coverage applies to loss of deposits, charges for travel/accommodation advance payments, or other charges which have not been or will not be used, but which becomes forfeited or payable under contract.

For more details on the extent of the coverage, you can read the insurance policy here.

Besides the above mentioned, please see more information on the other benefits available to you here.

For more details on the extent of the coverage, you can read the insurance policy here.