Rental Cost

Rental Policy

Restrictions

Reschedule

Refund

Passengers traveling from the airport must show up max. 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the agreed pick-up time. Passengers are required to pay a late fee of Rp. 50,000 per hour if they exceed the pickup time limit.
Passengers traveling to the airport must show up max. 30 minutes after the agreed pick-up time. Otherwise, the booking will be canceled and cannot be refunded.
Luggage includes suitcases, backpacks (carriers), and cardboard boxes.
The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). Strollers, wheelchairs, and folding bicycles, will be counted as two items.
All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
Oversized luggage such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
The driver has the right to refuse passengers who bring luggage that does not comply with the above regulations.
For passengers who provide their valid flight numbers, Mitra Usaha Trans will tolerate waiting time if flights experience delays. If your flight is delayed, please immediately contact Mitra Usaha Trans 0812-5540-1345 before boarding for further confirmation.

Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
Passengers are not allowed to smoke, as well as to carry substances with strong odors and/or dangerous items in the Mitra Usaha Trans vehicle. Dangerous items include but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
Passengers are not allowed to drive the Mitra Usaha Trans vehicle.
Passengers are not allowed to use the Mitra Usaha Trans service for criminal or illegal activities.
Passengers are responsible for the consequences resulting from violations of the policy mentioned above.

Reschedule can only be done at the latest 3 hours before pick-up time.
Your reschedule request is based on car availability.
Reschedule is free of charge. However, if there is a price difference on the rental fee between the old and new schedule, the price difference will be borned to the passenger.

To cancel your ticket and ask for a refund, call Traveloka Customer Service at 0804-1500-308 (Indonesia) / +65-3157-1471 (Singapore) / +60-15-4840-9469 (Malaysia) / +66-2-118-5400 (Thailand) / 1900-6978 (Vietnam) / +63-2-246-9057 (Philippines) / +61290537140 (Australia).
Refund is available for cancellations made up to 6 hours before the agreed pick-up time.
Refund amount is 100% of the rental cost.
Refund amount will be returned via the payment method used during booking.

Mitra Usaha Trans Terms & Conditions