The reflexology treatment was quite painful even though I asked my therapist to lessen the pressure. But I came with a backache n it was gone after I finished the treatment n I slept better that night. What I don't like is the therapist interrupted the treatment n left a few times, a few mins each time, but she finished right on schedule without substituting the time she was away. As per HQ instructions, they no longer washed customers' feet n soaked them in warm water. No face acupressure, arm massage n head massage too. I used to love the head massage n face acupressure, so I found that very disappointing, given the expensive price charged. Won't come back... there are better places in Surabaya west.