I bought a ticket but didn't know there were two different bus companies. When I arrived at the other company's office, they said I only had to wait 40-60 minutes, so I waited patiently. When it was my turn to exchange my ticket, I realized I'd gone with the wrong company. I went to the other company's office, and they told me to line up and get ready to board the bus immediately because I had booked in advance and it was already the scheduled time. I was very surprised and happy. This was my first experience with Traveloka's service, and I was very satisfied. In contrast, Agoda significantly inflates prices and charges extra fees. From now on, I will support Traveloka.