Overall Ratings & Reviews Sheraton Denver West Hotel

I really enjoyed the staff and the room.

Door lock workrked sporadically.

Everything was good!

When we got into the room one room was out dated and dirty and holes in the wall! And the other was mediocre and dirty we didn’t have a blow dryer or a phone for customer service! Then when we left and were ready to leave we went into the parking garage and our car was stolen! And conveniently the camera were not working!!! I will never stay there again!

It was a quick weekend trip for my husband and me. Even though the hotel is going through some renovations everything was great!

The price is too high because of remodeling going on! Not staying again at these prices

Sheraton overbooked me! When I arrived in Denver airport (after 20hours of flight), I received an email from a staff from Sheraton that their system went hay wire and that they have overbooked me. As a result, they have no room for me that night, and told me to make my way to Holiday Inn Express instead. Luckily I checked my email upon touch down. Otherwise, I would have made a wasted trip to Sheraton. Holiday Inn Express is a 2 star hotel. Not at the same level as Sheraton. Till date, I have not received any refunds deom Sheraton. It is very unprofessional of them. Book at your own risk.

Overall our stay was great. We came for 7 days while visiting a family member in hospice nearby. We arrived very late the first night (Friday of memorial day long weekend) due to flight delays and the lovely gal at check in (I’m so sorry I didn’t catch your name!) broke the news our booked room with a king bed wasn’t available - she ended up upgrading us to a larger room then we booked with a king and our stay was so comfortable for our extended stay. The staff overall were very friendly everyday and extremely helpful. The property was under construction - which I believe to be a positive as I agree with other reviews of the property needing upgrades. I think once these are complete it will be a great up to date hotel again! It unfortunately meant the gym was split on to two floors and no free weights available as it looked like in property photos. Not a huge deal but outdated property / current construction can be frustrating for guests. Parking was hit and miss daily and seemed to fill up extremely quick. I found the property to be in a super convenient area for our needs! Would stay here again.

We arrived about 6:30pm and the lobby was under construction and a mess. Tables were not cleaned and the front desk was unattended. When the attendant finally arrived, he was very nice and checked us in quickly. Our room was clean, quiet and comfortable. Parking was a bit of an issue as the garage was also under construction and spaces were unavalable. We parked at a near-by business (on a weekend) so a parking space was available for us there.

Great customer service, rooms were clean

The staff at this propert was amazing. There were renovations ongoing but a lot of the hallways and room felt outdated

Ice machines out of order on every floor and in restaurant. No places to park after coming back from concert - not enough spaces for all guests and all 15-min parking places were taken with overnight guests by morning. Staff friendly at check in but very flippant and uncaring with any questions afterwards. Room fairly comfortable but overall everything was very meh at best.

I would not recommend this property. I understand they are going through a remodel but what we saw did not have anything to do with the remodel. Check in took at least 15 minutes because one person was working the counter and she had an upset customer. Then hallways are dirty. Bed spread had a cigarette hold burned in it. Absolutely no towels in the swim area and when notified the hotel did nothing. There were about six of us (not even family members, strangers) working together to find towels. Ended up using ours in our room. Our tv connection would go in and out. Just not a pleasant experience at all!

We were dissatisfied . Only 2 ice machines were working, the microwave did not work. We tried calling the front desk and couldn't get an answer. No instructions in the room on anything!. We will not stay there again

The property is definitely in need of an update. It seems like everything is falling apart. I had to have maintenance help me into my room twice because the electric lock stopped working. The diverter on the tub didn't work so more water came out of the faucet than the shower head. Also, housekeeping was very inconsistent. They came twice during my 5 day stay. I like to work out in my room and when I got near the floor, I could see that the carpet was not vacuumed. The bathroom mirror was gross too. The restaurant food is okay, but the very sweet waitress that works there in evening is alone during very busy times. Most people were patient with her, but not all. The security lock on my door didn't work, which is a big deal as I am a woman traveling alone. My second stay was worse than the first. I won't be back.

Hotel was under construction. Which was not disclosed prior to the reservation. The hotel was not clean and very dilapidated, communication of hotel service were very unclear and not available while staying at the hotel. All of the printed and posted hours of operation for the restaurant/bar were incorrect and changed each day we stayed at the hotel. Bathroom had a water leak issue, the main window of the room had a leak, it did rain on our stay and we woke up to a wet floor and one of our bags got wet. The room was very worn and beat up. Lots of scrapes, dents, material of the headboard was worn off. The ice machine was out of or order on the floor we stayed on. Would not stay in this location again unless the renovation was completed.

While rooms were clean, they are extremely outdated and run down. The bed was one of the most uncomfortable hotel beds I’ve ever encountered. On top of the underwhelming room quality there was a ton of construction going on that was not noted at time of booking. Will look to stay somewhere else next time.

I did not realize the property was under construction at the time, which made some access and amenities unavailable. It was a good rate, and the location is great for food choices. Access to the mountains and open-space is excellent. Front desk was great, and cleaning was done well despite the work being done. My impression is that this will be a 4-star once complete.

Very clean and comfortable room. Only thing missing was microwave in the room.

They are currently under construction so I’m sure they are fixing some areas that needed improvement. Room was a tad outdated, no USB plugins or alarms. The shower was very loud and hardly worked. The hallway smelled like sewer, the room wasn’t as bad but still the smell. Other than that it was great and the restaurant was very good.