Overall Ratings & Reviews Sheraton Santiago Hotel and Convention Center

nice place , but a bit far from EL Golf

nice pool

Good property. Lots of space outdoors. Can be a little overwhelming if there are big conferences.

The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.

Amazing hotel

Four of four rooms had non working air conditioners, one had non working phones and a non-working TV set. Even after maintenance looked at the air conditioners, they barely worked keeping the temperature in the room no lower than 27C (80F), far too hot for a good night's sleep. Other than maintenance issues and upkeep, the hotel is a pretty nice place to stay.

Air conditioning not working on a day it was 32degrees centigrade. Sent someone twice to fix and left us with a fan. No offer to change room or compensate us. When I complained the next morning they only said “oh well”

We could not turn on the air conditioner, so I called guest services. A maintenance man came up within 5 minutes and got the air conditioner running. We were very grateful.

Highly recommend

Nice pool and friendly staff. The hotel needs some fresh up renovations.

Enjoyed our stay here. Obviously the hotel is American in style, it did seem a little dated but the rooms were good, clean and with an excellent view. Check in was slow with a queue but staff were pleasant and helpful. The pool is lovely and we enjoyed relaxing there, the pool food service was excellent though the towel service was poor and unfriendly. Signposting and information in the hotel seems to be lacking, we had to ask for the Club lounge and hunt down various other areas, we could not find restaurant menus online and the concierge could not offer us any when we were trying to decide where to eat. I am happy to give this hotel full marks as it is good and we enjoyed our time here but I do feel that some aspects would benefit from attention.

Buena ubicación y servicio

We stayed here for 3 nights precruise with holland America. Hotel was great and service was outstanding. HAL had cruise people in the lobby and it was very convenient.

English speaking staff

Beautiful resort-like property.

Staff were great and they spoke English and Spanish. Great views and in a safe neighborhood.

I ALWAYS STAY IN THIS HOTEL...AM A REGULAR CUSTOMER... I LOVE THIS HOTEL...

No complaints a very nice hotel and pool area.

The grounds are great at the hotel. Pools, lots of shade and comfortable.

Pésimo estado de instalaciones y habitación, servicio de limpieza muy malo, paños sucios manchados y viejos.