Overall Ratings & Reviews Sheraton Imperial Hotel Raleigh-Durham Airport/RTP

Everything was ok accept the AC in the room. We didn't notice until we got in late. I put in a request at the front desk, but they never came. They did compensate with points but I definitely didn't sleep much

I was actually able to sleep. I travel for work and often have trouble sleeping.

Great for one night by the airport!

My stay was good. Hotel was clean and staff was friendly and courteous

The property itself is nice. It's located in an office park so there's nothing at walking distance. The Hotel overall was clean, however, its an older hotel and the entire second floor and ny room smelled like old cigarettes. I am sure it's embedded into the building and they can't get rid of it, I had a headache the entire first night. The lobby also smelled like natural gas; im not sure if that's the norm. I aslo had a bad experience with the shuttle service. I was told it lest to the airport at the top of each hour, however when I arrived at the lobby i was told they would not be shuttling guests because they had a "special group " to transport and if i wanted to get a ride I would have to wait for the next hour. OUTSIDE of that, the cleaning staff, the front desk and the syat the coffee shop were great

My two night stay was comfortable, quiet and I enjoyed the atmosphere. Would definitely stay again.

Great location, great service! Beautiful lobby!

Everything was clean and staff were really friendly

good

The staff was extremely helpful & friendly. The omelet to order at the buffet breakfast was delicious. Suggestion: extra blankets & exhaust fan in the bathroom.

Staff left our room door open for an unknown period of time (we were gone about 10 hours) , didn't replace dirty towels, put trashcan on top of suitcases instead of putting it back in the bathroom. Dirty glassware was left in the room each day. Busy mother's day & graduation weekend for them but these things should be almost muscle memory items to do. Bar service was slow which seems odd as this is generally a money maker... it was not busy. Head bartender seemed to deliberately slow walk ingredients for our drinks. Can't recommend this place

Location to the airport

The stay was amazing. I could check in late, get to my room, and relax, and the hotel had amazing amenities. Because I was only there for a night, I could not enjoy them all! The addition of a microwave would be helpful for future guests.

The staff was very helpful and professional. Having a shuttle to pick us up from the airport and take us back was very helpful as well. We definitely will be back again.

Overall the accommodations were perfect. Love the breakfast!

Very good

Clean

Check in was at 3pm, I arrived at 5pm and still had to wait 30 mins for an available room. After traveling, the last thing you want to do is wait to relax.

Had an outstanding experience from start to finish. The check-in process was smooth and welcoming, with the front desk staff going above and beyond to make me feel at home. My room was spotless, modern, and incredibly comfortable, with thoughtful touches like complimentary bottled water. The hotel amenities were top-notch — I especially enjoyed the fitness center. Breakfast was delicious with a wide variety of fresh options, and the service was consistently attentive without being intrusive. What truly set this hotel apart was the staff. Every team member I encountered was friendly, professional, and eager to help. Whether it was restaurant recommendations or arranging transportation, they handled everything with a smile. I will definitely be returning on my next trip and would recommend it to anyone looking for a high-quality, memorable stay.

Seems like the room is newly renovated.