Overall Ratings & Reviews Hyatt Regency Austin

Everything was good just the whole renovation stuff but I would stay again for sure

Hotel is under renovation so quiet and condition was understandable to be not up to standards. I thought the bed was too hard, my husband was very comfortable in it. Personal preference here. But kudos for keeping everything clean and staff is awesome. Although there are signs for direction it was still somewhat confusing. All will be solved and this hotel will be great once renovations are complete.

This hotel is along the water. You can get on a swan paddle boat or a short walk to downtown. A beautiful well manicured park is nearby to unwind and watch the dogs play. Definitely a great place to stay.

Everything was good except there was construction going on in the hotel. Also they had a loud music due to them hosting a prom and a band booster banquet. Other than that it’s a nice hotel and it’s in a great location.

Bad experience over all, pool was dirty as well. I hated it

Loved being right on the river and close to downtown and Congress

Perfect location and amazing customer service

This property is under construction. However, that was not advertised in the listing on Expedia. All of the reviews indicated that this was a luxury property with an average rating of 8.8. I will not shop with Expedia moving forward as their listings and ratings are not trustworthy.

Under full construction!!!

The hotel was under renovation and getting around was cumbersome and the directions were less than helpful. We had to get up early to catch an early flight, but there was no hot water. After letting it run for 10 minutes, still no hot water. The front desk brushed it off as a result of low occupancy and that I should have let it run longer. They offered to send a maintenance engineer up, but it was early and we would have missed our flight. Besides, what was the engineer tell me what we already knew. This could have been handled so much better and I expected more from the Hyatt chain. I'll stay at one of the other wonderful hotels in Austin next time.

Beautifully located and hotel is gorgeous.

My stay was very amazing and relaxing.

I love that I could walk to the Reggae Festival from the hotel.

Wanted to stay on the quiet side of the river, Have chosen Hyatt Regency's in the past with the added view of the glass elevators, nice feel Unfortunately during our visit the restaurant was under construction, so the glass was covered up to hide the construction, We choose a room with a balcony, was very happy with the view and size, relaxing stay

It was awesome, centrally located, good food and very nice hotel.

Probably the worst hotel experience ever! We were advised of the renovations, and being the Hyatt, I expected that things would have been handled properly. There was Prom celebrations in the reception halls. One would think that the hotel would place the young adults all on the same floor(s) to limit disruption to the other guests, that was not the case - Friday and Saturday night were unacceptable and calls to the front desk went unanswered! 1/2 hour after checkout, I realized I forgot my jacket in the room so I called the hotel 3x but no answer at the front desk so was rerouted to Lost Item automation. I made a report and also sent the hotel a message thru the Expedia app but have not received any reply thru either method. Overall, very poor standards for a Hyatt Regency!

hotel under refurb - advised but lack of information despite being asked abut the extent of disruption. Not good value for money and more importantly did not live up to what I expected of a Hyatt property. No real reduction in price to reflect the disruption. Very disappointing

The hotel is in a great location, has excellent staff, and my room was very clean and up to date. There is construction going on, but it really didn’t impact me outside of the confusing entrance situation. Other than that, it was fantastic. It’s literally right on the running trail that is parallel with the river, so the running options are phenomenal.

Nice staff and clean room

Property is under remodel so front desk was moved. Parking staff was excellent.