Overall Ratings & Reviews Hyatt Regency Louisville

We stayed at the Hyatt for two nights while attending an event at the Kentucky International Convention Center. The location of the hotel to the convention center is ideal, as it is connected by a sky walk. Upon checking in to our room, I noticed immediately that the carpet had not been swept. There were crumbs and little pieces of debris scattered around, including a child’s sticker. The rest of the room was decently clean, but the carpet had clearly been missed. The room itself was comfortable and plenty spacious for two. The heat worked well and kept the room warm without being too hot/dry (a big deal for us as my daughter is always cold and I tend to run warm). Other amenities in the room were standard. One major drawback of our room on the 4th floor was the noise level. It was so incredibly noisy well into the early morning hours; it sounded like it could have been coming from the pool, but I believe it was supposed to have closed well before then. In any event, it was very loud and disruptive to sleep, especially when the heat wasn’t actively blowing in the room to cut some of the noise. We ordered room service twice and while the food from the onsite restaurant was good, items were missing from both of my orders, including two cans of Pepsi that were $10(!) and toast that was meant to accompany my eggs. I expect to pay a premium for room service, but it seemed a little excessive, especially when the delivery was subpar. Overall, the staff was very friendly and helpful.

I have no complaints! It was the perfect place to stay for an event at the Yum! Center

I liked the scenic views

* Not accessible (even tho they said it was verified by front desk when I checked in) * They lied about the parking * The room is the farthest from the elevator * There is no microwave in the room * The HDMI ports on the TV have been altered, so they can't be used * Breakfast not included * Their instructions on HOW to enter the hotel from the parking garage were incorrect * Blood on sheet * Toilet flushes, then returns some * and I'm sure I missed something

Comfortable bed with helpful staff

I love this hotel. This is my 2nd ti.e staying here.

Great place. The bed and pillows were horrible though.

It’s great experience in this hote.

Park in parking garage came out to my window busted out my car ram shaft my Louis vutton purse gone none of the staff was helpful bad experience

We stayed here few times and love this hotel!

Very convenient to the KICC. Parking available and reasonably priced. No complimentary breakfast. No microwave. But overall very pleased! Would recommend

Human stains in the couch was super cringe! Thankful I never sit on hotel furniture. Breakfast buffet was not appetizing. Stale bread items, and coffee- bummer. This is the new standard for name brand hotels. Such a shame. This was a Super 8 experience with nicer artwork.

Had dinner in sway and the food came out cold

We couldn't cook the room under 65. The fan was extremely loud when turned on. Other than that, or was great.

Extremely Comfortable, convenient location, fantastic breakfast buffet!

Very nice and clean. Great location

I like friendliness of the employees

The rooms were really nice

Sway restaurant for lunch was disappointing and no help, wanted to file a complaint and no manager was working is what was told to me. However; I went to another restaurant to order food.. That put a bad outlook on the hotel since they are affiliated with the hotel

The staff were very nice and helpful. The parking was easy and reasonably priced. We had no problems with locating the hotel. The room was beautiful with a great view. Even though heights scare me the elevator was amazing.