Overall Ratings & Reviews Marriott Saddle Brook

Good experience

The room was clean and comfortable, and the hotel staff were friendly and accommodating. However, the check-in process was a major downside. Despite the advertised 3:00 PM check-in time, we had to wait over an hour due to a lack of available rooms. Many other guests were also waiting, which created some frustration and ultimately disrupted our plans to settle in and get ready for our event. If the check-in experience improves, this hotel would be a much more reliable option for event-goers.

I checked in friday night 5/16/25 the lady that checked me in made a horrible mistake that is still costing me as i am writing this.I already prepaid for my room and i was asked to give my card to use for the incidental. She charged my card for over 300 dollars for the entire cost of the room. I was double charged and i still have not got my money back. This put me in a world of inconvenience. I was told that she did make a mistake and the night auditor caught it and my money would resended to me in 3 to 5 business days. I was given no courtesy for this huge inconvenience of having to wait all these days for my money. Any good establishment would have atleast offered a free stay or something geez i am very disappointed and dissatisfied

The staff at the front desk was rude

Everything was great!!

Great location, cold water only shower and water from the bathroom faucet was gross, very cloudy.

nothibg

My wife and I were extremely inconvenienced and late to our dinner reservation due to our room having no hot water to shower. We were told by one person at the desk that we would get a refund, and the next morning we were told from someone else at the desk that we would not get a refund. They did give us points toward my Marriott membership but the experience just wasn’t great.

Great customer service, very friendly staff, thank you for the amazing service

They should include parking.

This is my second time staying here and I really enjoyed myself

I did like the room , and accessibility. Aldo I didn’t like the excessive security deposit amount charged and that there’s been more than 2 weeks and I haven’t been refunded yet , honestly !

Have reserved one king size and they gave me double twin bed after I cut to the room I called the reception and they told me we wish this to you so the management don’t cancel your reservation without even asking me or getting my permission and this is the only room I available . This is ridiculous.

Air conditioner was not working. Toilet not gushing properly.

Great hotel

I never got my room

Very old and they have a lot of construction

Breakfast had shockingly few choices, seating area was pretty small. Entrance and hallway smelled like weed. Rooms were decent, facility is under reno so hopefully things will get better.

Everything perfect Very nice room It's just a bad idea to charge for parking We didn't like that topic They said $20 The app said $10 And in total they charged $25🙄

I like the fact that I had a smooth and easy check-in experience. I dislike the noisy guest, no pool, no continental breakfast, and no free parking. Overall, it was a good experience.