Overall Ratings & Reviews Hotel Alba Tampa Tapestry Collection by Hilton

Customer service in valet (specifically a young woman working late night/ early morning) and management was terrible. Only one elevator for the whole hotel including staff. You have to give yourself 25 min to go up or down to your room so plan accordingly.

I would return to stay there

The property was very clean. We loved the breakfast. Only true complaint would be the bar. The drinks were astronomically expensive, and I am from NYC.

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Mixed Experience – Great Staff, But Major Inconveniences First off, I want to acknowledge that some of the staff were truly amazing – helpful and kind throughout our stay. However, the overall experience was disappointing due to several issues. When we arrived, only one elevator was working, and I had to wait nearly 25 minutes just to get to our room. After dropping off our bags, my daughter and I ended up using the stairs for most of our stay—seven flights up and down—because the elevator situation never improved. To top it off, when we returned from dinner, our key card didn’t work. I had to go downstairs twice, and it turned out the key fob lock on our door needed to be replaced. It was frustrating, especially after a long day. Overall, while the staff did their best, the lack of functioning amenities really impacted our stay. They need to let people know they only have one of the three working elevators.

Property is mediocre. Beware of the elevator. It doesn't work and you have to press a ring door bell to call for it. It bangs as it goes up/down floors. We were in a room very close to the elevator and throughout the night we could hear constant banging which either kept us up or woke us up throughout the night. On arrival the floors were dirty... Popcorn on the side of the bed and dirt around the edges of the room. Right after coming up to the room I requested for a vaccum and that never happened throughout the entire stay. Customer service wise the light skin guy with the long hair in a pony tail has top notch customer service. The bell lady at the front from St. Croix is super nice. The light skin curly hair girl who works nights customer service is non existent. She really should be removed from customer facing roles. We were also charged for food and drink we never ordered but that was sorted fairly quickly. They accommodated a late check out (one hour later). Overall I would not recommend staying at this hotel, as I personally would not stay here again. There must be better for the same price in the vicinity.

This place is great, can’t wait to come back.

Very friendly staff. Convenient shuttle from airport.

Staff is very nice and professional. I appreciate how the hotel is managing the elevator situation.

This was our 3rd time staying at Hotel Alba while in Tampa. As usual, staff was helpful and very friendly. Rooms are very nice and clean too! Pool is perfect, pool bar is awesome and breakfast buffet hit the spot. We’ll be back again next year!

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We had a four night stay. At first, there was only one of three elevators working so there was often a long wait for it. By the time of our fourth night, none of the elevators was working. We did a lot of walking up and down the stairs in what was not the nicest of stairwells even though the walls seem to have a fresh coat of paint. All that made the price of the room way too high.

Very clean property and so close to the airport. It had a beautiful pool and bar area with some really amazing cocktails. Everyone very friendly. Good restaurant and lobby area

Beautiful hotel. Reminds me of one we have here downtown.

Arriving at around midnight and advised at check-in there were no lifts and our room was on 5th floor. They offered option to cancel and book elsewhere, it would have been nice to have been offered this earlier in the day. But with a young family I hauled the cases up and we called it a night. We later noticed the toilet in the room wouldn't flush

We had a great experience with our stay. We were traveling with our 1 year old son and asked for an early check-in and instead they upgraded our room to a suite on the first floor since two of the three elevators were down. This was conveniently located right near the pool and outdoor seating area. The staff was very nice and responsive. Highly recommend.

This place charge to much and not good condition

This wasn’t a terrible property at all. I didn’t like that they have 3 elevators. However, they were only operating 1. There was a ring doorbell that you had to push and wait like 5-10 minutes. Eventually that elevator went out. Then we had to use the stairs. And we were on the 9th floor. The rooms were really dark and I didn’t like that the sink for the restroom was in another room. There wasn’t a microwave and the refrigerator was like a wine cooler fridge. Again not a horrible room but I wouldn’t stay here again. It was overpriced in my opinion based on size and amenities available in the room.

No elevators were working.

There is NO better hotel to stay in Tampa .