The property is very tired looking and a let down for a Marriet. Expected a much better condition hotel.. as soon as you pull up it looks old and run down... the lobby has been made to give a false image of a really nice hotel and presents very well. Once you get into the hallways and rooms, they would have looked fresh in the 90's but now look very tired and dated. Not sure if the hotel was once a council house complex?

Hotel was lovely, perfect location for us, service and food were good. 2 things we didn’t like. First the bed in our room (225) had a poor quality mattress that was sloping, it meant my wife slept like she was falling out of bed all night. Secondly, we were told the bar closed at 10, which we feel was too early for a hotel like this, we’d have liked a drink or 2 after coming in from working at Wembley

Excellent location for our trip to see Coldplay in Wembley and see some of Londons great sights Lovely room but would be a little cramped for full occupancy of two Queen beds . A 6 minute walk from Swiss Cottage tube on the Jubilee line so handy for getting into London shopping and theatres Easy access too from Heathrow via the Elizabeth line . Excellent self service breakfast but why were we asked to pay a service charge on the second morning we were there ? We didn’t get a chance to eat in Carlitos In summary everything you would want when staying for a week or weekend break in London. There’s a pool and gym too if you’re not going out ; both of which looked very good We did enjoy our stay which was everything we could have expected We certainly would return when visiting London

Friendly staff close to tube

Very clean and good customer service

The service was outstanding. Location is good. The breakfast buffet is fantastic. Great choices and very good quality.

No ventilation in the bathroom, do your business and it will smell when you come back. Also bathroom is hot and humid. Had to change rooms one night due to bites on the hands/arms/back. Suspect bed bugs but could not find any. Change of rooms helped.

Was a bit disappointed with this, considering the cost. The room is large (this is why booked) and well appointed, however there is a lot of noise from corridor, tiny balconies used by people shouting on phone, movements upstairs, door bangings etc due to construction of building, which is an ugly 1960's type thing. The reception service is good. Carluccio's was disappointing, soulless and not good value but there is little option in the area on a Sunday evening.

Clean, easy option with decent amenities. Comfortable beds.

I picked it for the airconditioning primarily and I’m so glad I did. It was HOT in London. Staff was friendly and courteous. Lovely breakfast offerings. Nicely remodeled rooms and common areas. Would stay again.

I stayed in this hotel for two times in the same trip. It is a good hotel that is exactly next to the main train station in Manchester and close to the center. I had a great time in this hotel.

Excellent service from check in, to cleanliness, to check out! The staff here is all on top of it! Less than 5 minute walk to the tube station which is on the main jubilee line making it convenient when going to central London. Staff is incredibly friendly and helpful. Rooms are incredibly spacious as well. Definitely a great stay!

Great

Great location for what we needed. Room very comfortable although missing a few items ( bathroom toiletries and a tv remote control) we didn’t use the breakfast option and so cannot comment on food.

Cancelled my booking because we arrived after midnight left me stranded with no hotel

Had to be moved room smelt of bad drains then told no rooms to be moved to unless I paid another £150 for junior suite , was told leave bags in the smelly room they will move us. We came back this was done I then had to q for 20 mins at reception to get the this sorted, once I got to my junior suite it was small and same size as the last one not a junior suite £400 for this was a joke . I then went back down and asked for my £150 back which they refunded me . After a 4 hour drive I did not need this running around sorting a room to stay in . I stay at this hotel loads and this was not great

location

Hotel staff were wonderful. Food was great. Rooms clean and tidy and comfortable. Great location

Great stay