Overall Ratings & Reviews Holiday Inn PORT ARTHUR - PARK CENTRAL by IHG, an IHG Hotel

I paid for a King Suite and ended up in a King Standard room. The room smelled liked baseboard glue/elevator shaft hydraulic oil. They offered the room across the hall but we preferred the glue to the musty smell of the other one. If they can fix the odors then it's a pretty decent place.

Great stay. Will definitely be back.

Bed was great. Pillows were great. Room was just fine. The elevator needed clean. They were dirty inside. Breakfast was good.

I stayed here twice, it is comfortable stay. I really liked that breakfast was early too since I am an early morning person.

This place has deceiving ratings and pictures. Not one picture matches this hotel. The rooms are full of mold and the odor will make you sick. I will never stay at another Holiday Inn again after this experience. The staff was very pleasant however the mold in the room was a huge health factor and the health department should really close them down.

My absolute worst experience I have ever had with Holiday Inn. I don’t know how this place has an 9.0 excellent in reviews. First of all the rooms outside have an extremely bad odor of humidity in the rooms. Second, there was really bad mold in our room. You could see all the mold around the room but specially in the back boards of the beds. I complained about it to the front desk person and he just confirmed it that the outdoor rooms do have them and thank you for bringing it up yo him. Like really, you already knew about but yet you guys don’t take care of it. We were out in Port Arthur for my boys soccer tournament and most of the team reserved to stay at this place going based on the reviews. I can tell you everyone had something to complain about this hotel. Staff I can say were very helpful and did their best in trying to help.

The room was smaller than what the picture showed. Room had a funny smell, could be due to it was located by the pool and it was very humid outside. I didn’t like that I booked two rooms with the same amenities but when I got to the hotel, my other party was split from us and stayed on the opposite side of the building. I made the reservations together for a reason.

The hotel and room were clean and the staff was very friendly. But the WiFi was near impossible to connect to and I wasn’t given directions on how to connect. The hot water took a very long time in the shower and was only warm.

Staff was nice every last person I came in contact with. Hotel was nice and clean and breakfast was good had many options to choose from.

Clean

I loved the suite I had. The staff was super friendly and helpful. The lobby was inviting. I loved the coffee machine in the lobby. The breakfast was amazing with so many options. I did not use the bar but looked like one I would have if I had more time. The pool area was great and my family spent the day there. I will stay there again

The building smells a little

It was ok some things did not work

The breakfast and a complimentary beverage at the bar.

Recently remodeled. Only caution, thete is a raised lip betqeen the flooring from the hall into the room. Kept tripping on it

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It's the best Holiday Inn I've ever stayed in. Very clean, great staff, convenient to restaurants and it's the nicest one I've been to. Huge dining area for breakfast! Just a wonderful experience!

The young lady at the front desk was very helpful and very nice