The room was neat, clean, and comfy. Lacks certain amenities but sleeps well.
Can't recall his name atm but he was very attentive and helpful night and day. Great customer service. He didn't let his need to leave disrupt his work or let anything like that show unlike another.
Easily took care of my booking issue :-) I was exhausted and aggravated with hotels.com agent but I'll be sure to get and remember his name next time I'm there.