Bed horrible, mattress cover still damp hair in bathtub floor dirty. Pavement outside all chipped and easy to trip

Okay overall stay for the price.

Clean room. Friendly staff. Good location to South Okanagan Event Centre.

Good

Cobwebs in the room. No electrical outlet in the bathroom. Freezing cold room. Weird layout of how to find/get to your room.

Yes.

Standard mid tier hotel. Rooms need updating but they were clean well where it matters. Would be nice if they changed the sheets when you ask for a room refresh. Instead they just make the bed. Could hear people upstairs and in hallways, but not bad with a sound machine on.

Good location

Always love staying at the Sandman in Penticton. Great staff and good rates.

We booked our stay specifically for the pool and amenities. Upon arrival the pool was closed for the weekend. The room was ok.

Safe and comfortable

Room was dirty, very unkept . Booked a king however moved to double and same

I booked this hotel for a spring break staycation with my boys. We chose this hotel specifically for the pool. When we checked in, we were informed the pool was closed for maintenance. The hot tub was unavailable as well. This was incredibly disappointing!! If I had received a message when I booked saying the pool was unavailable, I would have cancelled and picked somewhere differebt. There were also several hockey teams staying at the same time so it was a bit chaotic as far as noise. Kids will be kids, I get it, but at times a bit excessive. We will not be going back.

It was fun for my kids with the indoor hockey rink

Pet friendly. Staff very nice. Lobby decent. Beds comfortable, but cleanliness of carpets were not good and the rooms and hallways are in need of an update.

Warning to anyone that gets a room on the second floor at the back of the hotel, they have a weight room, floor hockey rink and a pickleball court on the third floor above about 6-8 of the guest rooms on the second floor. Was the worst racket I have heard on the ceiling of a hotel room in 35 years of staying in hotels. The hotel knows this and pretends that no one could or should be bothered by it. The only reason I gave this a 2 Star is because the fellow at the front desk was kind enough to move us to a different room for the remainder of our stay. Maintenance is borderline…the tub tap and kitchen tap sprayed water all over when turned on, and the bathroom sink drainpipe leaked all over the bathroom floor. Bottom line…not worth the money or hassle…better hotels in Penticton.

I was sad to enter my very small room and find outdated furnishing, a worn out bed, stained curtains, hairs in my bed, hairs in the bathroom in many areas, one towel that appeared to have been used. I attempted to amend my reservation to reflect a corporate discount and the staff was unable to figure out how, they still have not provided a receipt or correct payment completion. The hot tub was broken, the pool area was not as expected and the halls were filled with shoes left behind from very noisy hockey teams that slammed doors until late. A generator was running outside my window until nearly 2am. I have no interest in returning.

Room was clean, I booked this hotel so i could use the hot tub , but it was out of order durring my stay.

We had a great stay overall. The indoor floor hockey room and pickleball were amazing for the kids—they had a blast and it kept them really entertained. The pool was also great and a nice way for everyone to relax. The hot tub being out of service was a major bummer for the adults, though. That was something we were really looking forward to. The hotel itself is a bit older, but it was fairly priced so we weren’t expecting anything too fancy. Overall, it was a good stay for the price and a fun spot for families, especially with the activities for kids.

The staff were so friendly!! Comfy bed, clean room, great location. But…you can hear EVERYTHING…people walking above you doors closing, cars starting. Just an older building I think…bring ear plugs.