Overall Ratings & Reviews Spark by Hilton Virginia Beach Oceanfront

There are no words to decribe it. Horrible beyond anything i could have imagined

Staff were nice. The room was clean. The couch was stained though which was kinda gross. I understand the material would be hard to keep clean though. The biggest thing was the air conditioner did not work in our room. Thankfully it was not too hot this weekend but if it would d been, we would’ve been miserable. The room walls must’ve been thin. We slept with a sound machine on to drown out the noise. The location was conveniently located. The boardwalk was beautiful as well as the beach. There’s a restaurant beside the hotel called chix. It was my favorite! Live bands outside the hotel that you can see from the balcony if on ocean front side. We enjoyed our stay.

Room was clean and nice with ocean view. Received clean towels and housekeeping daily. Employees were friendly and helping. The only downfall was that the hotel was under construction (did not affect our room). But it would have been nice to know ahead of our stay.

Don’t stay in this hotel is the worse hotel I ever been . Also is under construction. Dirty . DIRTY . DIRTY .

Overall was a good stay. The only issue I had was when I checked in they assigned me a room somebody was already in. It was occupied. They had no issue giving me another room, but it still was an inconvenience. Sofas was dirty/Stained bathroom door handle was off

Horrible conditions, horrible price and horrible experience from booking to cancellation. The hotel is actively going through renovations, stacks of tile along the hall and ventilation fans lying about, that looks like some DIY projects gone wrong. Looked dirty and smelled of overwhelmingly like drug (MJ) activity. We had to leave and couldn't stay as there were holes in the ceiling of the room exposing pipes and different color paint smudges where the previous colors were covered. We were told we would get a full refund but they couldn't process it at the time, due hotel.com processing the reservation... To which, Hotels.com said the opposite. Called and asked prior to arrival if we were still coming (sounding like they wanted to give our room away). We called about parking prior to arrival and they said they had a parking garage across the street. Once we paid for nightly parking and walked to the hotel and they said we could've got a discount on parking there, but we had already paid.

When registered on line not told under major construction !

I understand things are messy and noisy during the construction process; however, there were this thay could have been done to improve the conditions. The shower had long dark/black hair on the walls that wasnt our hair because we dont have dark hair, the windowsanddoor were filthy, andthedoor had a loudirritating squeak every time we openedto the balcony, and the tv had wires sticking out of it not hooked to anything. I felt likewe hit rock bottom with this hotel. This hotel isnt worth the price we paid and I wouldn't recommend it.

under reconstruction

Customer service

Good place

With the understanding that the property is under construction, you have to give some grace. The only issues I had was the balcony door didn’t lock, and the chair in the room was disgusting with stains and cigarette burns on it, it needed to be in the trash.

This hotel should not be allowed to rent to people.It should be condemned the person who owns it now has made a complete mockery of anyone whorents a room at this hotel, They discriminate against disabled people with service dogs , web site says pet friendly , there not! Also bathroom smelled like strait up fish ! Room was not clean , elevator broken , no where to park also said free parking on web site , but you have to pay $10

PICTURES ARE DECEIVING! THIS HOTEL LOOKS NOTHING LIKE THE PICS. DONT STAY HERE IF YOU CAN AVOID. CONSTRUCTION ZONE, NO SIGNAGE, NAILS ON THE FLOOR, RUDE CUSTOMER SERVICE, BLOCKED OFF SIDEWALKS, YOULL BE WALKING ON THE STREET TO GET IN/OUT OF THE HOTEL. NOT ADA CONPLIANT. RESORT FEE, BUT NO BREAKFAST, NOT EVEN SUGAR FOR COFFEE, POOL NOT OPEN, DIRTY POOL DECK, DIRTY HALLS/ROOMS.

It was just okay. I understand that we stayed during a remodeling period but there was literally supplies just laying out all over the property. There was no effort to keep things out of the way for guest and on the 3rd floor that i stayed on the lights were literally just hanging down from the ceiling. Even with them being in the middle of remodeling I can’t say that i would want to give the place a second chance. At least the staff was friendly and the actual room itself was clean.

The front desk woman (I did not get her name), was extremely nice to us, there is nothing wrong with her customer service. The problem was the room. The shower had hairs on the wall and in the sink (which were not mine), the bedding was wrinkled, couch dirty with stains, the TV did not work when we first for in the room, and there was only 1 towel in the room for 2 people on the reservation. I've stayed here before last year and it was much better than this time. I probably would not come back here again, but only based off the quality of the room.

Worst night in history! Terrible! Filthy, unhealthy, disgusting. Room down the hall had a pack of large logs that echoed their barking all night long. Staff is inept and uncaring. The single worst hotel experience you can imagine.

This property was totally misrepresented online by the pictures. The rooms were fine. But having to walk through the lobby and elevators to get to your room would make you question. The pool area looked like it had been abandoned. The pool was lime green with trash floating in it - not the gorgeous blue and clean space posted online.

Was under construction. Pool was green.

The front desk agent who checked me in was awesome! She was accommodating and welcoming. We checked in with our 2 dogs, who are pretty well behaved, we left for dinner and got a call from the police, threatening eviction if the dogs did not stop barking. Never received a call from the front desk or hotel at all, just straight to the police. Very weird. We would’ve come straight back had we gotten a call from the front desk. Very poor customer service in that regard. Otherwise hotel was fine, and the front desk agent who checked us in was awesome, I wish I had gotten her name