Lovely hotel in a perfect location near Buckingham Palace. Outstanding service from attentive staff.

Wonderful stay! Would return

Staff were excellent, but for the price it has limited amenities and the classic rooms are quite small.

Excellent staff and doorman. Great location!

This place was BEAUTIFUL! The staff treats you with the utmost courtesy and thinks of things before you even know to ask. The finishes are grand and make you feel very special. 10/10 would stay here every time!

Staff are fantastic!

The location couldn’t be better. The room was comfortable. The decor was old fashioned English. We didn’t eat there as breakfast was an added cost. Wasn’t aware of any other amenities. Our issue was at checkout, as you are managing luggage and a cab coming there is a push for 15 pounds a day tip added on for the staff plus contributing to their charity. We found this uncomfortable and it left a sour taste. Tipping should be a private choice. Also there is no info on the charities. We were told they could call a taxi with a set charge to the airport. We were put in a cab with no info on the charge and he had his meter on.

We had a great few days, small room but very clean. Every single member of staff was brilliant, we loved the New York Bar and the singer was lovely. Would stay again.

We love this hotel, stayed here about 3 times now, it’s central but just of the hustle and bustle of London

Great location . Very friendly and helpful staff

The hotel is situated in a quiet, convenient area, near Buckingham Palace. Very close to Victoria Apollo, where we went to see wicked. It has a unique history, being the place that housed Queen Victoria’s servants. As a history fan, it is incredible to think that my room used to belong to one of these servants. The ground floor, which used to be the shops, now houses the marble foyer and some exquisite restaurants and bars. They really make the most of the history- the bar ( which we visited several times) had a large painting of the charge of the light brigade. The English grill, where we were lucky enough to have breakfast, was tastefully decorated in blue ( not unlike Queen Victoria’s railway carriage ) and festooned ( like the rest of the hotel) with exquisite Murano chandeliers. We didn’t visit the Indian restaurant but we went to have a look. It looked delightful and cosy. The menu choice is not massive but judging by the onion bhajis I ate in the bar ) (Outstanding) I may give it a try next time. The entry level room was not massive but decorated with a beautiful Victorian picture. There was also a delightful antique desk where I could imagine myself penning my next Brontë novel. I was worried about slipping in the shower but some thoughtful person had placed a bath mat there. The piece de resistance was the room where you have afternoon tea. The staff were amazing, polished and they couldn’t do enough for us. I wouldn’t stay anywhere else in London.

Awesome location and well maintained. Bell man was awesome

Everything was as you would want and the staff especially made us feel very welcome Thank you for the congratulatory note and pastries left in our room - a lovely little touch, much appreciated. The note will be stored with the rest of our memories of a special day only enhanced by The Reubens’ Thank you

This hotel is gorgeous. The staff is amazing. They go above and beyond. We will definitely stay again when we return to London.

Very courteous attentive staff and a lovely hotel. Loved my cozy double room

The staff was exceptional, from the gentlemen at the front door to the people at the front desk. They made our stay. The room was much smaller than it appeared in the pictures and the bed was very soft. Beautiful restaurants, but expensive.

Excellent room, dining and service

Red Carnation properties are always lovely and unique. Rubens is in a fantastic location, easy walk to so many central sights and areas. The staff is warm and welcoming and spring into helpfulness as soon as you appear. Raining? I had an umbrella handed to me before I left. Had a very early flight and had assistance from the moment I went to the lobby.

Recomiendo The Rubens at Palace hotel. Una estadía de lujo en pleno centro de Londres. La comida, atención, servicios, ubicación, habitaciones e instalaciones son excelentes. Gracias

The doorman and New York bar staff really make this experience. Location is fabulous - easy to walk to all locations in Westminster, yet the area is quiet (for a city!). Just a few minutes walk from Victoria station also. Pub opposite too which is great. The room was clean and so well presented. They really try to make your stay as wonderful as possible. Thank you.