The hotel staff were friendly and helpful. They didn't have breakfast but did have a late afternoon tea and cake time. Dinner had a choice of salads and a couple different things like soup, meats, and cheeses. It was located near lots of shops and places to eat. It was also walking distance to all the excursion meeting spots. However, they did not have housekeeping services. You could change out for clean towels, but the rooms were not cleaned, or the bedding changed during your stay. They did not have a shuttle bus to and from the airport, but the local transportation is very good, we would recommend taking a taxi to a from the airport as the airport express buses are just about the same price as a taxi and the taxi will get you there much faster. We would stay there again