Overall Ratings & Reviews Alyeska Resort

Very scenic location and a must visit even for day visitors. The rooms are very well appointed and comfortable. Staff is competent and hard working. The hotel itself is a little dull and could use some pizzazz, more color and cultural input.

Loved that you could hike nice trails right from the door.

Our family loved all the hiking and outdoor options! We enjoyed the pool and paddle boarding at the hotel pond. It was especially nice having dining options located in the hotel.

Alyeska had incredible amenities and was in an incredible location. We specifically enjoyed the room service breakfast, laundry service, fitness facility, the spa, and the tram to 7 glaciers. You could tell the rooms were a bit dated, the bathrooms had no fan and the AC unit did not work. When we called the front desk we were told to open a window and use the fan in our closet. Not a deal breaker, but not what we were expecting. Overall a great trip and we will want to visit again

Common areas of the hotel (lobby) are luxe; the setting is exquisite and stunning. Feels quiet and exotic. On resort dining options are good For the price, rooms could use some updating; bathrooms are dated and small. My room at this stay had peeling wallpaper and a blue paint stain on the ceiling. Room service never answered and long line for checkin-so understaffed, as many places. Will of course stay again as it’s one of a kind but you’re paying for the location—both Alaska (could pay similar for a chain Hyatt in Anchorage)—and the beautiful setting in Girdwood

Nice property. Bldg could you a remodel. But overall good experience.

Great pool, sauna and hot tube. The grounds and trails and on site shops are all very nice. We are coming back for two more nites on our vacation.

Absolutely beautiful

The WORST SERVICE we’ve EVER had at a hotel! Very long line to check in with only one person to check in a long line of guests at peak check in time of 4pm. It took 25 minutes! The concierge sat there watching the long line and did nothing. Couldn’t come to greet us, offer water, help out her colleague. I asked if she could help her colleague because our kids were tired. Said there was nothing she could do. While we were in line, a lady I later learned was Lolatia walked out, picked up something from the counter and walked back out and she was checking people out the next day, so she could have helped but did not. Only one male checked in everyone (didnt get his name). He was kind to us when we eventually got to the front, but it appeared no one else working was willing to help out. No one picks up the phone. We had a maintenance issue and had to call several times before housekeeping picked up. We called room service to order food and it went to voice mail. We called back and someone picked up but asked to call us back in 5 minutes. At checkout, needed change to tip valet, asked Lolatia from the previous day to help us with change. She said she had no change. We walked over to her colleague checking in people beside her and he helped us. Valet brought our car around, but didn’t help with loading our bags. We loaded all the bags ourselves while valet watched. This place needs NEW management and a SERVICE OVERHAUL!!!! Seven Glacier restaurant was the only bright spot

Very clean

We stayed 2 nights in Black Diamond level. Staff did not provide any helpful information regarding the amenities, spa was nice but my massage therapist used gloves? Extremely dry massage and not a good experience. Overall nice hotel but overpriced. Food was less than good.

nice place. very clean

Good

Gorgeous location to get away with friendly staff. We enjoyed the view from our room and the saltwater pool.

Nice property amenities Spacious & quite

We were three guests who booked three rooms. It was a very pleasant stay at the resort. The front desk and management kindly resolved our issues. We truly appreciated it and highly recommend this hotel.

It is worth a day to take the tram and walk the trails.

Great staff who are very pleasant and helpful. Thanks to Laurie who helped me in the business center!😍

About the best choice for a stay around Anchorage area. There is a drive into Anchorage, but it's beautiful.

This resort is lovely. Unfortunately their signature restaurant was closed during our stay and the others we tried were mediocre and not worth the price.