Overall Ratings & Reviews Sheraton Ottawa Hotel

We stayed on the tenth floor but the noise from traffic was horrible - tunneling up between buildings. Hard to get a decent nights sleep. Also the condition of the room was outdated and also very small - like a studio, which was unexpected and lended no privacy. Our room was next to the elevator and the door opened to the whole space - very abnormal configuration.

Very helpful staff who answers my questions politely and friendly.

I booked this hotel and specifically the "Exe utive Level" room because of the access to the Club Lounge . It was advertised as serving a breakfast and evening hors d'oeuvres as well as bar service . Upon check-in , I was informed that all food and drink options were only available in the restaurant in the lobby area. I was given vouchers for the breakfast buffet which in all fairness was quite decent . They also had some food in the evening which was mediocre at best. Egg rolls and noodles one night , Meatballs , pizza and canneloni the next night . A Manhattan cost me $20 !! I've been in lounges at several hotels and enjoy the upgraded experience and willing to pay for it , which I did . Although the lounge was accessible to me , there was nothing there other than some soft drinks , a few snack items and a coffee machine . It was essentially deserted . Blaming it on Covid is getting a little thin this far out from the actual pandemic . Sheraton Ottawa badly needs to update their information to accurately reflect what guests can expect and then let them decide if it's worth paying extra or not .

Great location. Good hotel.

We liked the central location and everyone we had the pleasure of dealing with was so friendly and helpful. The room was large, comfortable and quiet.

Decent. A little dated

Great convenient location. Spacious rooms and very quiet.

Unfortunately the pool is closed and wont reopen. It was a great pool. The bathrooms are dated and overall the hotel is not up to Sheraton standards anymore.

It was very good and clean

The room was big, the bed was big and comfy, hole in our carpet, middle of the room. Other than that, great!

Very convenient location and walkable to all attractions.

Good service

The room

On m'avait dit que mon stationnement était gratuit car ma chambre était occupé à mon arrivé. Mon stationnement a été facturé lors de mon départ???? 105$ Peut-on me rembourser s.v.p?

Safe and well

Central location, easy walking distance

Great hospitality

Very underwhelmed with this property. It needs updating. Also staff were not friendly. Very basic hotel for the price charged. I will not choose again

Staff friendliness and courtesy is outstanding!

Easy to walk around the city to main attractions and see Ottawa in tulip bloom, beautiful colours everywhere