Palazzo Montebello

Explore Palazzo Montebello
9.2
Exceptional
From 1,000 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

8.2

Service and Facilites

9.2

Traveler Reviews Palazzo Montebello

Number of reviews per page
20
40
Top reviews
Florentino
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Did have a car
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent breakfast. Includes scrambled eggs with bacon, ham, vegetables and sausage. Also lot of other things to select yourself.
Andrew
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This property is a gem. The staff, service, food, bar, were all quality. I would stay here again without question. Splurge for a balcony room, you won't regret it!
Debbie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The hotel exceeded expectations. The rooms were clean, beautiful and aromatic. Upon arrival, we were upgraded to a suite, and the staff were exceptionally attentive and helpful. Thank you for a wonderful stay.
Louis
icon-Business
Business
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Everything was fantastic
Enrique
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Staff was awesome. The location was perfect. The room phenomenal.
Gabriella
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

So I will say I was very impressed with this hotel for the price. And we were given a room upgrade which was nice. However I do not entirely love the staff. I thought they were dull and not very welcoming. Not an entirely big deal however I shouldn’t feel uncomfortable walking in and out of the hotel bc I don’t want to be met with nasty looks. They had absolutely no personality and looked pretty miserable if I’m being honest. As someone who travels multiple times a year I don’t think I’ve encountered such miserable hotel staff. Idk if it’s bc they’re from the north of Italy so this is why they were like this. As an American who speaks pretty fluent Italian they still insisted on speaking to me in english. But besides that it was great. Property was super nice.
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Sameer
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Clean room.
Jill
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Hotel is beautiful, staff was kind, room was so lovely!
Vincent
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Wonderful stay, conveniently located outside the hustle of the city but close enough to get to wherever you need to go in under 20 min walk
Suyog
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Very nice property. Had and issues with a room but they were able to give us a new room which was even better than the previous. Very friendly and helpful staff. Breakfast was standard but very good.
Jada
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Wonderful hotel. Fantastic breakfast. Staff were extremely helpful.
Kathleen
icon-Business
Business
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

We loved the small and charming hotel and cannot wait to go back!! Our lovely host and hostess were so helpful giving us local recommendations for restaurants and activities. The hotel is adorable. Breakfast is good. Ample parking. Would absolutely stay here again.
rob
icon-with Partner
with Partner
6.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Limited buffet breakfast menu + scrambled eggs and extras at no extra cost - euro 28 each. However ask for an omelette and its an extra euro 12 = 40 euro which is way over priced. No cooked food after 11am and the breakfast area closed - bar snacks thereafter, using pre prepared food - more like a 3 star hotel. Room was small and next to a lift. Stayed a week and you would have thought a better room would have been allocated. No issue with staff who were helpful and friendly. Mosquitos an issue in the room.
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Koichi
icon-with Partner
with Partner
6.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Hotel looks quite new but some facilities need repair or renovation. The receptionist are quite aggressive and they insisted they didn’t receive my personal request through Hotrls.com system. Maybe your systems have not been connected well? Anyway, it looks nice hotel but some service are quite poor and not efficient but they wanted to insist they were right not customers.
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Jessica
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

We had the most amazing stay at this hotel. Beautiful, comfortable, large rooms and lovely staff! Thank you so much.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Excellent in room coffee options. Clean room. Pillow menu. Staff was helpful.
Philip
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

First time in Florence. Totally enjoyed the hotel staff. Exceptional front desk staff.
Jess
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The staff are very friendly and warm, we are travelling with kids, the hotel has rooms which suit family. Services are very good. The hotel is in a quiet location, 20mins’ walk to the centre, 15mins’ walk to the main train station, very convenient.
Marcela
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

it was a nice property and I love the bed.
Number of reviews per page
20
40