Bad service to check in

The reception at the libby was very professional and help us to enjoy our stay.

This is really a gem of a resort! We were greeted upon arrival by the valet right in front of the lobby. The lobby is modern with a great view of Banderas Bay. The staff at the front desk welcomed us with smiles and checked us in efficiently Our room on the 8th floor was spotless, equipped with a nice kitchen, coffee maker (with a complimentary coffee package), full size fridge/freezer, stove, microwave and all the necessary equipment to be able to make meals. The room was well lit and tastefully decorated with a large flat screen TV. The AC worked great. The king bed was very comfortable with plenty of good pillows. We both slept very well. The balcony overlooked the protected beach and had an expansive view of Banderas Bay. The bathroom and shower (with good pressure) were spotless. During our stay the room maid kept everything clean with fresh towels every day. We ate breakfast every morning at the restaurant by the pool. The service was very good and everything we had was well prepared, fresh, tasty and reasonably priced. There is a convenience store right off the lobby with an ATM inside that was well stocked and very reasonably priced. The grounds and amenities were all very nice and kept clean. All the staff we met were very friendly and helpful. If you are driving you will really appreciate the ample free parking in front of the hotel! This hotel has proven to be a great value, in a very good location and I am looking forward to staying here again.

This place is lovely! I was initially a bit worried, but I'm glad I decided to stay here. The customer service was excellent throughout my visit. While the food at the restaurant isn't the best, the local cuisine is just a 15-minute drive away. I enjoyed my stay in a two-bedroom suite with my three kids and parents; it was perfect for our larger family. I will definitely come back here soon!

Staff was super helpful and friendly. The rooms were clean just not in the best shape.

Idk why there are mixed reviews but this is a great resort and would definitely recommend!! Would come back!

It was ok. Needs to b renovated!

Nice

Wonderful. Staff is so wonderful that is went back. First trip was February and second was May of this year.

nice and quiet. very friendly staff.

This was our 27th year at costa sur, when we started going here it was costa villa valarta back in 1998. In those 27 years we have been here 15 times. We love the location on the coast, near old town, has a private beach, staff is super friendly and the price is competitive with similar places in the area. The overall condition of the property is decent in the common areas. But unfortunately the current owners don't keep the rooms in good shape. All but the 2nd floor in the north tower are in desperate, and I mean desperate need of major upgrades. The ninth floor on the south tower is completly shut down and has been for a few years, (we stayed on the 8th floor south tower) All the rooms need new everything, they need professional cleaning and some major deep cleaning. We tipped the heck out of our maids hoping it would at least get our room up to 3rd world cleaning standards, and it did, but folks "old world mexican charm" shouldn't be dirty everything. We have a soft spot for this place so even my review is done with some bias, bias in favor of this place. Don't get me started on when they have weddings, but that is for another day. Suggest reading some reviews on y e l p, and take it with a grain of salt. But unfortunately there is much accuracy in some to the reviews. Location-good, price-good, staff-good. Needs a major douche in both towers.

It’s an older property so everything is a little bit older, but the staff very friendly and helpful

It’s an old building

enjoyed the stay. close to downtown.

I loved this resort, the people who work there are very accomodating. I loved the fact that you can whale watch right from your balcony window! Great Food and Great drink specials!

The hotel charged for an infant and guaranteed a crib. Their was never a two cribs available for my grandchildren. The room we were original put in was old and dated.

Wonderful stay. Esperanza, the house keeper was so kind and helpful. Raul, the server at the restaurant is always amazing! We had a wonderful stay.

Nice big rooms. Nice folks. Outside great. Inside needs talc. But very vlesn

Rude and completely incompetent staff!!

Terrible food, rude staff, 1 complimentary coffee? Even motel 8s give you free coffee