Overall Ratings & Reviews The Capitol Hotel Downtown, Ascend Hotel Collection

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Felt very unsafe and not very clean in or around property. Check in staff not very friendly. Parking attendant not present for a long period of time upon arrival,so our vehicle just sat with keys in ignition for at least 30 minutes or longer. Had to sit and watch vehicle until someone came to park it because i was not comfortable leaving it. And had to pay the valet fee on top of that. No other choices for this hotel for parking. Will never return to this hotel

Staff was very professional and helpful

Very friendly staff! Close distance to Broadway!

Very noisy.You can hear everything from the rooms beside you and hallway. After spending $2400 on rooms,wouldn't give us a late check out. Rooms are small, was a little crowded with 2 people maneuvering around.Lady at check in was not very friendly. Valet guys were very friendly and more helpfull.Be prepared to walk up the hill from Broadway.

The staff was wonderful.

Enjoyed our stay

The staff was super friendly and helpful!

Great location. Kane with the valet service did a great job!

Broadway wasn’t too far away, getting to Broadway wasn’t hard. Coming back to the hotel there is a bit of an incline. The room was clean but small, valet parking only and an extra $65. The first valet guy we had checking in was very rude. At check out different valet; he was fabulous and nice. Overall not bad.

Staff was excellent. Great service Rooms are not set up to provide air flow for the ac unit which has to then run continuously

Awful customer service. Dirty room, definitely not cleaned from the last reservation. Slept on top of the covers bc a refund wasn’t possible. Do yourself a favor and stay across the street at a different hotel. Literal trash and someone else’s pills in the floor. The soap bottles in the shower were empty from the last person. There was also a spider on the pillow. It’s one of the noisiest locations I have ever stayed in Nash. Needless to stay we were misled by the clean pics but don’t be bamboozled…this is a 70s motel with its outside doors and a paint job and cheap vinyl flooring as their upgrades. We got skewered by the price hike on a hot weekend. This is a negative rating motel at best.

Nice stay, room was a little small. Great proximity to walk to everything.

The parking is a sham and a scam. Valet only and cost me $131.00 for 4 days. They lost my car key once which delayed us 30 minutes. Rooms were old and access was dirty. We could here all the traffic outside and balcony voices and neighbor roo voices. Regret switching from mainstream hotel chain. Walking in/around from Broadway not safe at night. Spent another $60 on ubers to get back each night. Twice there was no valet attendant when we arrived late in the evening.

Nice staff. Pictures of room were very deceiving, a lot smaller than the pictures. The sink in the bathroom drained very slowly, at least a minute to drain each time used. The door to the outside didn’t seal correctly so the wind would move the door a lot.

staff very friendly, room was smallish, yet it was perfect for us and it was quiet. Breakfast was good, location was very walkable

Close to Broadway

it was fine

Great location to walk to Broadway

BUYER BEWARE!!!!!! They absolute worst!!! We were put in a room that had the vibe of a motel 6. Smelled of cigarettes, alcohol and sweat. Like someone partied in it for a week without being cleaned. We got in very late, stayed the night and immeadiately checked out the following morning. Made us all sick to our stomach to even be in the room. We asked that the $900 for the four nights be refunded, less the evening we stayed because we felt that seemed fair. They said it had to be done through Expedia since we booked through them. The did not offer another room, compensation or credit. They stated the were at capacity (didnt believe them) . After reaching out to Expedia, which verified all of the info including our booking with another hotel the next morning, the staff at the Capital Hotel lied just so they could keep the booking payments. I spent over an hour on a live chat with Expedia and they stated it was the hotels responsibility. Expedia did verify that it all happened, they verified the early check out form I was provided from the Capital Hotel and even confirmed that we did book another hotel the next morning. They informed us that Capital Hotel refuses to refund or credit us in anyway! We travel to the Nashville area 6-8 times a year and have never had an expierence like this with any hotel! Guess they have lost their Tennessee way and put profit over people! There are so many other reputible hotels surrounding this one there would never be a reason to stay here!!