I requested a full refund as I left this hotel and did not even spend the night. There was dog feces on the hall way carpet and it smelled like urine. Additionally, during a heatwave, this place has no air condition which they do not inform unless you ask why it is so warm in the room. Additionally, the receptionist had “plenty of attitude.” Although I had prepaid, I left this property. As a Platinum Accor Member, I am vey shocked that this hotel is associated with the brand.

Out of town in an industrial estate so only really accessible via car. Property and room felt very run down and tired, one of the pillows had a stain of it. Breakfast was basic and didn’t get replenished.

Incredibly dated room with grotty tiles. Photos on the hotels.com website had 7 photos of beautiful traditional houses with captions saying 'View from the accommodation'. In fact the accommodation is in an industrial estate just off the main road. Beware! The breakfast was sub par too with artificially flavoured juice drinks rather than juice.

Brilliant hotel Very expensive ie bar and snacks But a great stay with the family

Ok

Arrived about midnight, pretty much no parking available, car park had coach and lorry cab taking up multiple spaces. Room comfortable. Good location

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Room was too warm. Air conditioning didn't respond - probably set to winter mode still. Parking was free but limited. Lots of Tesla spaces instead. Lovely breakfast selection and nice outdoor space.

Breakfast was good

We picked it for the free parking and it was easy access to both the hi way and 10 minutes to downtown. It’s a comfortable clean place with a very friendly and helpful staff and good food. It’s safe but not walkable. A bit of an industrial area but quiet, glad I had a car though.

Beautiful hotel friendly staff and best food at hotel restaurant

Lovely relaxing place, friendly staff

Reception staff were fine, housekeeping was rubbish and for the whole two nights the hotel had no hot water. We were out during the day when I was advised there was some hot water. When we arrived and when we left and the times we were in the hotel, there wasn’t even a trickle of hot water. Booked for two nights received no replacement of tea or coffee in my room for the second day. Very uncomfortable pillows and a bathroom that came out of the 1980s.

The environment was clean, lobby staff very courteous

The hotel and it's facilities aren't in the best condition.

Great hotel , good location, great restaurant

Great hotel great personel great restaurant , clean beautiful hotel, always come back here

Good hotel. Used it only for short stay

Not a very welcoming hotel .... during check-in 3 people behind the desk and no other customers but none of the staff interested in helping or greeting me (completely ignoring me), nobody at the breakfast and nobody again during check-out (so eventually I gave up and put the room-card in the box). Room was clean. Breakfast simple/OK. Will stay again but staff needs some customer training.