Very clean room and staff was helpful. Great location to see Madrid, shop and dine!

Very nice hotel with lovely spaces.

Great room, great location, nice-enough staff (not great, a little hurried and not as welcoming as could be). Unfortunately no gym … big miss

Room was lovely, location is great.

Clean, great location, friendly and helpful staff

Staff increadibly nice and accommodating, Room very nice good size. The roof top was under renovation :(. Great location!

This was not a 4 star hotel. The room was so small we couldn’t open our luggage. Very uncomfortable accommodations and deteriorating conditions as well. The bedroom and the bathroom needs fixing on different areas that were broken and unwell

Good fast

Excellent location near Salamanca. The room was comfortable and well appointed.

The location is a little out of the way. It is close to major park. There is a lack of lounging area. The lower level has limited seating. Primarily for people checking in and out. Upper level has some seating however it’s mostly for people who want to order from the bar food or drinks. There is nowhere just to lounge. The rooms are spacious and amenities are good. Comfortable beds and rooms are kept immaculate. The cleaning staff are fantastic.

Very good

Clean room, the bar is excellent and the staff amazing!

Great location, great staff, room was exactly as pictures! 10 out of 10.

Room was ok. We were told we got an “upgrade” upon check in but ended up with a small room, nothing special or unique. We just came from an H10 hotel in Barcelona and comparatively this one wasn’t as nice. I thought I booked with breakfast but was told we didn’t. The breakfast buffet was going to cost 25 euro per person so we walked to a local cafe.

Staff, room, breakfast

Staff were nice rooms were clean and well maintained, espresso is provided in the room. Wish the room was bigger for a 3 person reservation. This area is quiet because it's 20 mins from plaza mayor, ideal if you want to stay in a less busy area but quite inconvenient if you want to be in the center most of the time.

Magníficamente ubicado frente al Parque del Retiro y la Puerta de Alcalá, con un Roof Top con una maravillosa vista. Habitaciones recién renovadas, muy cómodas. En recepción, me impactó la muy profesional atención de JAVIER. Su simpatía, amabilidad, y vocación de servicio: Nos resolvió una situación que facilitó nuestro tour a Egipto mientras regresábamos nuevamente a Madrid. Nunca lo olvidaré. Katerine, la dominicana Mucama del Piso 3, muy servicial y amable! Regresariamos sin dudarlo al H10, cuando regresemos a Madrid.

Awesome

Staff was great as always, rooftop priceless

While the room was clean, one side of the mattress had a severe slope to it. Being a king size bed, I just moved over but the size of the bed left less than two feet between the bed and the wall. Obviously, this room (and possibly others) was designed for a queen size bed. Sure hope no one else has to sleep on that mattress. Breakfasts were the highpoint of the stay, although the staff was trained for speed, not deference to the guests walking and carrying food...