Staff was great.

Was a great property..... 5 stars on my end!!! Would recomended all the way around Excelente

Amazing hotel in the center of Madrid, it was a long time since I found a place where the stuff from first to last were so amicable, helpful and always with the best willing to make you feel welcome! Thanks!

Great hotel and location near the Santiago Bernabeu. Clean and tidy hotel. Washroom did not have a door which is weird. Stayed with my daughter at the Westin Cuzco to watch the Classico. Had to leave the room when my daughter or I had to shower.

So noisey, the street noise woke me up multiple times a night. Checkin and baggage drop off were like it was their 1st day on the job. The breakfast staff were grumpy and insulting.

Very clean and nice hotel. Close to the metro, too.

Helpful and friendly staff, great room (corner suite was large with a comfortable pull-out sofa bed), and a really delicious breakfast. Location is about 20-25 min from many common destinations. We didn’t use metro but there was a main stop right nearby. Safe area even late at night.

Excellent hotel, has everything you ever need

Fine

Great location. Close to metro station. Lots of restraunants nearby.

Amazing staff

Encantados de la atención. Gracias

Hotel location is very convenient as it's just in front of Cuzco subway station. From there, practically all of Madrid's attraction are reachable. Room are very comfortable and staff is friendly. This is a strongly recommended hotel.

Staff very friendly and helpful. Great location for our trip, and loads of options for eating at night.

The place is very convenient if you are looking for a place to stay near the CBD. However, i think they are a bit understaffed cos in the morning you can see at breakfast that the waiters are really busy. It would be good if they have a US Style Egg station for breakfast. Although they have different types of eggs on the menu for breaktast, I could not manage to order one for the whole week i was there.

Very nice hotel in good location at great price.

👍

Very good

There was no shampoo in my room throughout my 3 nights' stay. I know I could call housekeeping and ask for it but I think it should be the basic for the staff to check all amenities every time they cleaned the room. Nevertheless, the hotel was overall good.

Staff were very friendly and helpful.