I would of gave this place a 5 star until one of the cleaning ladies took my bfs Air Force shoes in one of our Nike shopping bag while we were out exploring Chicago which we had left from 10am-8pm and we returned we noticed one of the nike shopping bags gone but just assumed they threw it since the shoes in that bag my bf had worn out and we went straight to bed since I had to be in the airport by 8:30am so when we checked out which was at 8am and by 8:20 I had got to the airport and my boyfriend left back driving to his destination and at 8:23am my boyfriend texted me saying he can’t find his shoes so I called the hotel at 9:03am to see if they had found them or they were turned in and the front desk said no my boyfriend doubled checked to make sure he probably misplaced them in his truck but no he didn’t find nothing so I called again the front desk at 7:23pm and still they didn’t find them or turn them in so just be careful because the staff(well the ladies cleaning) are stealing stuff from the rooms whenever your gone.