Overall Ratings & Reviews Shangri-La Changchun

Easy ride to anywhere in the city, the hotel is dated but in a good condition. Staff are polite but not proactive. Though there are 2 malls next to the hotel, dining options are not that many.

Nearby very demure shopping mall and walking streets. Center of city to make your going anywhere easy. Classic fashion interior. Front desk English was good, easy to talking for information about the city.

It’s old fashion hotel, classic style. Quiet and nice place in the city. Easy to go to anywhere in town. Center of the city. Shopping malls very close by.

I like the swimming pool and the spa sauna offered to all customers who lived in the hotel .

Located in city center, surrounded by shopping malls, tons of restaurants, very convenient. The entrance gate is "hidden", not in the main road; facilities a little old.

Have stayed here many times. Always good

We stayed for 2 nights after 4 nights at a skii trip in Songhua Ski Resort. My youngest son broke his leg skiing, and he had a fresh cast. The hotel was super-accommodating with bedding, and had a complementary wheelchair to use. Breakfast buffet is awesome - one of the best, and I've stayed at all the 5+star major brands in Asia. Location was great for nearby Dongbei food or chinese bbq.

The hotel was good but a little bit old compare to the others

Smells bad near the elevators and sometimes in the room. Smells of smoke and also (apologies) “toilet”. Toilet in bathroom is too close to shower - nothing to be done about it thought until they decide to renovate again.

I enjoyed my stay very much. I loved the comfort and peaceful atmosphere of my room #1620. Excellent, friendly staff.

I stayed here for two weeks for business. The hotel offered everything I needed for a longterm stay: comfort, cleanliness, and friendly employees (Duke! He was amazing! My phone was accidentally left on the room service table and taken away, and Duke handled it and found it! He helped us out a lot of other ways too. Excellent employee). The hotel isn’t in the best area for playing tourist, but that isn’t the hotel’s fault! It’s in a business area and is perfect for someone traveling for work. 10/10

Every time I visit Changchun, I won’t even consider to stay other hotels in Changchun. Shangri-La Changchun is the only hotel I prefer. The hotel located in Changchun City Centre. And all Staff are extremely friendly and helpful. Especially Mr ZENG Kaizhao from the reception； Mr LIU Zhizhong from concierge desk; Ms LIU lili at Club Dinning Room. I will definitely recommend this hotel to family, friends and colleagues.

very good service with staff, good location. good breakfast.

Three of us have asked for massage services upon check in, they need to call for outside help and we finally got a call at 650pm for the 7pm appointments. We immediately went downstairs to the spa but needed to wait till 715pm because one of the masseuses was stuck in traffic. We also needed to wait for them outside the rooms to get towels and bedsheets ready. The rooms were tiny and filled with large and small stuffs here and there, no music was played throughout the service. Light was not soothing for a professional massage. Even though we started 15 mins late, two of us ended at original scheduled time. The masseuses were not experienced and it was definitely not a relaxing 90 mins.

I went to Changchun for a holiday weekend, and the Shangri-La was a great base. The hotel is beautiful, the room very comfortable, the breakfast buffet is excellent and the gym is good. I didn’t have a chance to use the pool or spa, or to enjoy the lobby bar, all of which looked very good. The neighbourhood is lively, there are elegant shops and malls, but also some street food and more local life close by. It’s very close to a subway for exploring further. The service was very well intentioned, with a couple of minor stumbles: at one point three concierges but nobody noticed me to answer a question; my breakfast table was given away while I was getting more food...but as I say overall good and friendly service.

Basically, good hotel and excellent location. My biggest complaint is that I used Hotels.com reward-night, so my stay was paid. Hotel wanted to charge me full price, and they reserved 200 Euros from my credit card, and still, after 2 weeks, they haven't released it.

This hotel is up to the highest western standards, great room, great location for Changchun, clean, and excellent breakfast. The lounge was also very well staffed and always had items out for a quick snack, excellent place for working. I also chose this for the gym (stayed for 7 days), which had treadmills, weight-lifting stations, so overall I would definitely stay here again.

It’s not like a typical Shangri-la hotel I stayed at befor, the service at the front desk wasn’t so welcoming, we arrive at around 2am, they might be tired to show their patience. The room is ok, a bit old though. We booked a “big-bed” room, I think it means king size bed, but the bed is made by two twin beds, so there is a gap in the middle which made us no too comfortable. The horrible thing I have to mention is the other day when we want to head to the train station, we waited 20 minutes for the taxi to come, and another 20 minutes to just leave the hotel area. because the traffic around the hotel was so so bad! Especially at the parking entrance, the back gate when people coming off the bus or taxi. So I really suggest you to plan your trip earlier when leaving.

It was a decent stay and comfortable one.

Centralised location with great hotel amenities. Received warm and professional services from the service team.