Overall Ratings & Reviews Comfort Suites Madison West - Middleton

Strong unpleasant odor on 3rd floor and dirty bedsheets

Familiar place to stay for our annual trip to Madison.

Sink was plugged up in bathroom, room was not clean. Staff did change our room, housekeeping is done every 3 days, ran out of towels and only was able to get 2 washcloths (one was dirty, so was not able to use it) unable to get additional towels. Staff was not helpful. Did not honor Expedia pricing on room, had to pay additional charge. Would not stay at this hotel again, poorly run. No manager on site to complain to.

worked out good

nice place

I liked the hours of the pool . I didn't like how our room wasn't cleaned during our stay. We didn’t have clean towels for our second night. Also didn’t get breakfast the first morning because it started at 7am and we had to leave by 630am

Staff was very friendly!! Great area to stay!

Upon arriving to the hotel the parking lot had vehicles in the parking lot blaring music and permiating smoke from the cars. The smoke had a distinct smell of marijuna. Upon arriving into our room we found garbage behind the sleeper sofa and under both beds. Garbage included gum, M&M’s, various bags of sandwich crackers. We cleaned this up to the best of our ability. When we went to pull out the sleeper sofa we found a dirty fitted sheet that had stains and someone’s hair on it. In the meantime we pulled the extra sheets and blankets from the armour not inly to find stained sheets and again someone’s hair that wasn’t ours. After establishing we wanted to gather new sheets and blankets I took the dirty laundry to the front desk which in turn they gave me a folded up sheet set and blanket set. In turn we returned to the room to find the sheets were stained again. My wife took the sheets back to the front desk and those sheets were finally satisfactory. Once we open the second blanket up we found what looked like mascara stained blanket. I was able to return to the desk and get what was finally a decent looking blanket. During our departure we walked to our truck and found that the vehicle that was parked next to us had thrown out a variety of garbage into the adjacent parking spot. Garbage included leftover wings, clothes, shoes, mascara and flip flops. So much garbage thatbit led us to evaluate our vehicle to ensure that there was not any damage to it.

Good place to stay

Great hotel for the price! Always clean and the breakfast is always fresh

I love this hotel and stay here everytime I pass through Madison. The staff is always kind, the room is always clean. The rooms are very spacious and quiet. The parking lot is well lit and quiet. I definitely recommend staying here.

Guy was revving his truck engine at 1 am and onward outside. The second time I called the front desk about it (because it didn’t stop), I said I would call the police if it doesn’t stop. Guy could drive to any other empty office building property nearby and top up his battery or whatever, rather than in front of all of the hotel windows. Because of this, I discovered the window was not closed, couldn’t be latched. Faucet in shower missing caulk. Safe could not be used. Other than that, it was a cheap and clean place….

Large rooms. But, dingy. Beds could have been comfier and breakfast was pretty decent. Nice selection.

Sadly, on sunday morning at 6 AM after a shower I found out the hair dryer (that I specifically asked about prior to check in) was BROKEN...I have waist length hair and had to be to a meeting by 8...WET HAIR and ALL!!! Front desk just said sorry maint doesn't get her until 8

Clean facility for the most part and friendly staff. Not to mention they have free breakfast and a pool if that's your thing.

Love coming here! Everytime I pass through this is my hotel of choice. It’s quiet, clean, and the staff is always is so kind.

Staff did not know how to bill for accommodation and tried to swipe my card multiple times for deposit. When inquiring about the deposit staff were rude and claimed Expedia charged my card instead of the hotel.

The beds were very clean in the room but the rest of the room was not so clean. The hallways smelled of marijuana. The shower was nice and had good pressure.

Good experience, the only negative part was that there were no curtains on the windows to block out the lights outside

It’s a great place to stay for cheap. Nothing fancy but clean and in a good area.