Stayed here March 2019. Great staff, room and breakfast. Still not handicap-accessible at entrance. Ideally located to restaurants and sites.

location

Had a three night stay at this hotel from December 30/2025-January 2/2026. To properly review this hotel it needs to be divided up into location, breakfast/room (amenities) & staff. Let’s start with the location. It’s perfection if you like to be in the middle of it all. It’s off one of the main streets in the city centre. Tons of restaurants, bars, attractions, etc. Transit is there & it’s a 15 minute walk to the water & more attractions. Beautiful location if you’d like to maximize your time in Lisboa. As for the room, it’s not great at all. ZERO amenities, no mini fridge, coffee maker or other typical amenities. This is a VERY old building & it shows everywhere. Elevator is super slow, poor room security (no peep hole or adequate locks) is lacking, bathroom is old & needs remodeling, very old cabinets & lighting. The bathroom plumbing is so old, the hot water slowly fades as you use it! On the 5th floor there is an old balcony that I was very hesitant to use based on how unsafe it looked. The daily breakfast (extra 25.00€/day) was good but not great. Hot coffee with eggs & a protein. Some pastries were also available. The staff was very nice & worked hard to accommodate this guest. We did reward them by way of tips for that assistance. Every hotel has it pluses/minuses. This hotel has a couple of pluses & many minuses in my opinion. If I ever find myself in Lisboa again, I won’t be staying at the Metrople Hotel!

Very grateful to the staff. I had a long flight and was able to check in a bit earlier. The staff is courteous. I felt at ease especially being a solo traveler.

Very good area

All round rubbish fir the money Never would recommend it

Check in was a breeze. Reception located on level 1 ("street level" is level 0.) To get to street level elevator you have to negotiate several steps, so there is no handicapped access. Elevator is small. Room keys are physical keys and tou get only one. Staff are very very nice and helpful. I give staff 5 stars. The room is relatively large with ample room for at least 4 suitcases if needed. There is a large closet, large TV, a small refrigerator, more than ample drawers to store clothes, 2 nitestands, a King sized bed, 3 chairs a small bech for a suitcase and a safe. The staff will give you a lock to the safe if you ask for one. Bathroom is small with a shower stall and a sink, and toilet. The water pressure is variable, and when taking a shower the water can sometimes get hot or cold, but seems like the longer you are in the shower, the less of a problem it is. The included buffet breakfast was good. The hotel is near a grocery store, lots of shops and restaurants and walking distance from many attractions. We did use ubers and taxis at times. Tuk-Tuks are too expensive, in my opinion to use as taxis. So in summary the biggest ding would be the varying water pressure while taking a shower so I give this place an overall rating of 4 out of 5 stars. In any event the staff are super. I would come back to this hotel if returned to Lisbon.

Great location, service staff were excellent, dining choices everywhere, breakfast had variety, overall a great experience.

Fantastic hotel . Superb location . Stunning balcony view Helpful staff Exceptional value

best place to be,lots of action,facing a big square, bus stop in front of door.as an elderly loved being in that area,the only hitch the hotel has carpets on the floor but the staff very helpful.

Very convenient to the meetup point for trips out of Lisbon and within walking distance of many attractions in Lisbon.

Hotel is lovely nothing is too much trouble for staff breakfast was continental and plenty to choose from Only dropped a star due to bathroom tiles needing some attention but would not stop me staying here again

The hotel is in a wonderful location and the breakfast was very good. We liked being able to open the windows to step out to balcony and look out over the square. The night view is stunning! The carpet in the room made us feel like you had to leave your shoes on at all times (stain3d or dirty) and the beds were very hard and uncomfortable. For one night, it worked out ok for us, but would not stay for extended period.

Room was small, air conditioning very poor and no parking. Stay at Avienda Palace next door instead

We had a wonderful view from our front facing window. Check in staff were helpful and friendly. Bathroom was huge with GREAT water pressure, but no where to sit our toiletries. My one big complaint were the ants in the room. I woke up in the morning and found at least 20 in my bed, more on my shoes next to my bed, more on the table next to my bed. I let the desk know when checked out, they said they would make a note. One thing to know if you have accessibility issues. The elevator is after one flight of stairs.

Lovely hotel, staff is wonderful. Friendly and helpful staff, great location. Clean and large room. Good breakfast. Had a beautiful view. 10 out of 10. Would stay here again.

Excellent location. Beautiful room. Amazing host/ concierge. Perfect breakfast. We highly recommend staying here!!

The staff were amazing from reception to the breakfast staff

A real gem of a hotel in a great location with amazing staff.

We arrived at the hotel having already paid in advance for a 2 night stay. On arrival we were told that there was no room available. Presumably they had sold off our room to a higher bidder. They had booked us an alterantive room in another hotel which was over 4 miles away! Nothing we could do about it. Absolutely disgraceful behaviour by the Metropole hotel.