We had a nice stay at the hotel and the excellent restaurant made our dinner special.

An ok stay. The amenities in the foyer are great, really sets you up for a good stay and looking forward to your room. However the room amenities are so basic. Two plugs in the room. Half a cup of tea or coffee available (no milk). Tiny pillows, with only one spare. Worst of all no Fridge in 30 degree heat. Just a little note stating you can have one on request one, which I did, only to be told they don't have any. Location is good, staff are good. Room itself let's it down.

Depuis notre arrivée, des traces de vomissements se trouvaient sur le tapis du corridor menant à notre chambre au troisième étage, à notre départ, après 5 jours, elle se trouvait encore là. Le mélangeur d’eau chaude et froide était défectueux, comme le vomissement nous avons porté plainte à deux reprises à la réception, mais rien n’a été fait. Coté positif, le restaurant, le bar et le personnel était serviable, et la qualité des mets état excellente. Enfin, Le coût de la chambre aurait du inclure le petit déjeuner pour avoir un bon rapport qualité prix, comme il n’y avait pas de stationnement non plus, et qu’on devait payer 24 $ par jour dans un stationnement publique, sans pouvoir sortir l’auto et revenir, sinon on aurait payé plus.,

Rented a “family suite” amd added my kids ages, 18 and 16. Roommates showed 4 beds. We arrive at the resort and they tell us that because our son is 18, we have to buy another room. They give us 10% off and include breakfast for both rooms. The next day, we arrive for breakfast and are told that we are not on the list, not included. We are “welcome” to purchase. One of the rooms smelled with a stain on the chair. The location is good, but for the price of the two rooms, I would have stayed somewhere else. Not good.

Clean and quiet

Very clean and well located

The food was excellent at the restaurant

Very helpful staff. Very clean and safe.

Great staff, great breakfast comfortable beds.

Muy buennhotel

Service was excellent, minimal tea and coffee services in room. Good location and very helpful staff,

Great place to stay. Staff are friendly, room is clean and great location.

Good location, 10-minute walk from the historical center and less than 5 minutes from the tram stop; decent breakfast, helpful personnel. On the downside, rug and upholstery need a good cleaning. All things considered, I would return to this hotel.

Great

Very attentive and polite staff

The property offered a nice bar with good happy hour and it was attached to a restaurant. Our room was nice and clean with good air conditioning. I’m not sure if it was because we had traveled so much by the time we reached Bordeaux, or for another reason, but Bordeaux seemed tired, expensive, and dreary. The area of the hotel is excellent because it’s only about 15 minutes walk to the shopping and museum areas. When we woke and looked for a small café in the morning, we realized many are not open until after 9 AM. This is French culture, but as travelers, we wanted caffeine earlier in the morning. We did find a few nice small bars in the area and enjoyed afternoon drinks. We appreciated the small bodegas that were close-by for water, fruit, and snacks. Parking was around the corner from the hotel. Parking was safe and priced fairly. The staff at the hotel described the parking as being “not attached to the hotel.” However, we found a route inside the parking ramp that was an easy route into the hotel -entering along the terrace adjacent to the hotel’s café and bar. Otherwise we would have difficulty carrying our bags into the hotel because at the front door, there are stairs leading to the lobby level. In May 2025 road outside the hotel was under construction. We speak basic French. (That helped a lot when checking in because in Bordeaux there are not as many fluent English speakers). The staff here were patient and helpful.

The room was small. The bed was okay not as comfortable as I would have wanted it to be. There was on one pillow and the cover was rough and uncomfortable.

That was nice experience, especially trip to a winery

The staff have been wonderful. Helpful, professional and in most cases multilingual. Quick to check in and get to your room, excellent if you are tired from travel. This site has a secure area to leave your bags and cases if you are leaving later after your check out time and don't want to carry your bags all over Bordeaux. 20 minutes (max.) walk to centre of town on flat walkways. Safe? This site is directly across from the police station.

This is an old Novotel. It needs a lot of room renovations. For the price point I would not recommend this hotel. The location was decent, the staff was good. The breakfast had very poor selection. You can find much better hotels for a better price in Bordeaux.