Overall Ratings & Reviews Lakeland Hotel

There was no AC on the room. Water in the shower was brown. Cockroaches on the floor in the room. Was told breakfast was included... there was no breakfast.

Bad bugs in every room, waiting on the owner to refund. He still hasn’t called. I’ll be up there soon to get my money back.

Just getting away for a few days, definitely enjoyed it

Loved everything

Purchased accessible king room, arrived at hotel, was sent to a different hotel, be a la quinta. This la quinta was the most disgustingly dirty ive stayed in inside or outside the u.s. and i was provided a room with a childs single bed, broken fixtures in bathroom and told take it or leave it after 3 hours on hotels.com customer service. Completely unacceptable.

ac wasn’t working

Bad roaches

Jsjdjdjd

The air was broken for 2 days i was promised a free night but when i called a mgr to get a room he said air is still broken to call back in 2 weeks what hotel continues to rent rooms with no ac? So i couldn't get the room promised but i bet if i paid for a room i could get one tonight. Thars crazy

Great service and Good Vibes

It was absolutely horrible! I collapsed several times because I have a medical condition and cannot handle the heat and because they had no AC working ?, the two days I was there I was in pure hell

I am extremely extremely upset and disappointed and I want my money back on my stay I stayed here two nights and AC did not work it is 85° in this room we have been dying of heat all night long I have a medical condition I cannot handle the heat and this is ridiculous I want a full refund on both nights cuz this is this is no way to freaking make your customers stay it is so hot in here

It was nice for anyone who needs somewhere cheap to stay.

No hot water! Nothing is worse than a cold shower. And the bed was like a cot. Not comfortable.

The pool was amazing and the rooms were clean i would def stay there again

It's clea

terrible customer service

on the website says free breakfast there is none , room was old smelt funny and the bathroom sealing had mold all over it i would never stay here again

Location is great for local attractions

Worst experience staying at this hotel and the whole process of checking in. Poor management and lack of customer awareness, unprofessional. After paying through the app and arriving to the hotel for check in, the guy on the front desk was having a hard time to process my reservation due to a payment done through “expedia” and not through the hotel. Never had an issue like this before in any hotel while paying through hotels.com. I was in the lobby for 20-30 mins waiting for him to contact his boss and figure how he could claim the payment for my 1 night stay. Nevertheless, he was careless of charging me the $100 deposit after the delay. Deposit that wasn’t released back after 4 weeks and a half, having in mind that i had to call 4 times inquiring why it was taking more than the supposedly 3-5 business days. First calls no one knew why or told me to wait. Spoke with the manager in the last calls and finally got resolved. The manager asked for my number to give me a call back for a follow up but never did. I had to check my bank statement daily and finger cross that i could get my money back. Poor management and customer service, lack of best practices on operations and customer awareness. I would recommend anyone who wants to make business with this hotel think twice and have in mind that the indian restaurant is one wall away from the rooms so the food smell is strong and unpleasant. Worst experience, very frustrated and disappointed.