Room very tired and need a good clean Breakfast poor - not enough choice

Lovely hotel in a good position.Very nice, welcoming,helpful staff.Very nice room.Breakfast was great.Really enjoyed our stay and highly recommend

The staff were extremely helpful, the hotel was immaculate, amenities in the room incredible. We went for dinner and the food was delicious, very good price wise.

NOISE IS A BIG ISSUE. weekend in city is not quiet. Cars beeping horns all night yes not hotels fault but better windows etc will reduce noise. Beds uncomfortable room was cold and didn't get warm with heating on. Clean but outdated. Restaurant nice but terrible service at night card only no cash and add 12.5% to bill for service. (Should be a choice). Evening food ok to eat but not worth the price. Breakfast good. Reception staff friendly and welcoming. Overall 3 star review needs alot of improvements wouldn't recommend unless you want a night out In the city.

From the checkin to the person in charge of the dining room, my 7 day stay was excellent. The staff were lovely, particularly the recovering social worker in the dining room. Loved how you all made this an enjoyable, restful stay.

Clean room Very nice staff

Friendly and helpful staff, we phoned the day before to ask for two rooms interconnecting and were pleased when we arrived there was a note on our booking and were allocated the requested rooms. Very clean and comfortable. Restaurants, Sainsbury’s, Tesco Express on doorstep plus Cinema 5 minute walk. Sea Life, Legoland 10 minute walk. Nice area and peaceful. Would recommend and would stay again.

Pros: Lovely friendly staff - very helpful. Amazing location - 100% recommend Overall hotel - very clean Cons: We had a room with a double bed and sofa bed. I wouldn’t recommend booking room with sofa bed as this was extremely uncomfortable even after we changed rooms. Our sink was blocked which caused an unpleasant smell.

A great stay, breakfast was really good and the location was perfect for the concert at the Arena as only a 5 min walk.

Clean rooms

Parking entrance awkward very tight. Friendly staff

Room was ok, tv remote wasn’t fully working but that was no major issues and there were some marks on the bedding even though it was clean. Decor could do with a refresh and the room was very warm but a comfortable stay

For the price the room was perfectly ok. Nothing special but clean and spacious. Bed was a bit hard but again ok.

Room was nice and the staff fantastic.

Fantastic staff, a clean and inviting room, and excellent breakfast.

Lovely, warm,clean and comfortable room with really nice toiletries and coffees etc. The staff were all very helpful and friendly. The breakfast was excellent, one of the best I've had. The lady in the restaurant was very kind. The hotel is in a great spot and everything is on the doorstep. This is our second visit to this great hotel and hope to come back soon.Thank you very much to all the staff for their excellent service.

Brilliant for kids

Location, few minutes from the ICC, welcoming staff and very helpful.

I didn’t have breakfast, staff were very friendly and helpful however the room was not very clean with snot on walls, dust, hairs in the room on the carpet and bed, some of the lights didn’t work and was very cold at for hours until the heating finally started working. Overall it was ok thanks to the staff on the front desk and the service

Didn't have breakfast but all elements of the stay was satisfactory. Sraff welcoming and helping - explained the parking. Room was spacious, clean and comfortable.