Friendly and accommodating staff!

Super hôtel très bien situé pour visiter Valence. Près des lignes d’autobus. Déjeuner buffet incroyable… vraiment très complet ! L’air climatisé était vraiment bien pour contrer la chaleur de l’été ainsi que la piscine sur le toit.

We experienced a major breach of privacy and significant disruption during our stay at this hotel, and management has completely refused to take responsibility. While we were out, maintenance entered our room without attempting to contact us. Upon returning, I returned to things in our bathroom and had to call the desk. Despite another 1–2 hours or disruption and being unable to use the shower for 3 hours, management refused to offer compensation for this or their intrusion of privacy. They claim it was an emergency but they had clearly been there for hours. When we raised the privacy violation, management claimed they tried to call us first, however, this contradicts what the reception staff told us. They also made zero effort to message us through the Expedia platform. Basic details were overlooked: there was no minibar water and housekeeping failed to replenish simple items like tea stirrers. We raised these issues twice with reception during our stay and were repeatedly told management would handle it, yet no one followed up before check-out. Expedia customer service even tried to intervene directly on our behalf, but was also told there was 'no manager' available to speak with them. Post-stay, management dismissed our concerns and refused any financial compensation, offering only a discount for a future visit. Entering guest rooms without proper contact, combined with hours of lost facilities, evasive management, and poor customer recovery, is unacceptable

We had two rooms, one on the first floor which was very nice. The other one was on the tenth floor and we noticed every time we entered that it had a bad smell, like sewage or fish (although the room appeared to be clean). Other than that, we were very happy with the hotel amenities and the staff were very friendly and helpful.

Reception staff were friendly and efficient, additionally offering help after we got back from the holiday as we had accidentally left an item in the room. The pool area was nice, not as luxurious as it may come across in photos but had a good view and ample seating. Location was good, about halfway between the Old Town and the beach, with good bus links to both.

Excellent hotel, clean and fresh and an excellent breakfast bar too. Great value. The only issues were that for a hotel with many floors it only had 3 fairly small lifts. Also the pool had no shade.

Buen desayuno y habitación, cada cierto tiempo había mal olor en la habitación

Good option for an one-night stay.

The initial orientation at checking was not as good as expected.

Muy bien ubicado

Air conditioning was off and rooms were hot and uncomfortable to sleep like this. It would off be ok if we could of control it our selves, couldn't hardly sleep like that

Did not had breakfast

The hotel is “ok”. The location is very good and accessible. For some reason the hotel just stank, it smelled like bathroom. In our room it smelled liked poop and in the hallways. I dont know if they have an issue with the bathrooms but it just smelled bad. The air conditioning was working well ans we notified and they said they couldn’t do anything. It was very hot we were sweating sleeping. Also the room doesn’t have much lighting its a very dark soom. Breakfast was mid.

Staff was great! Location was great. As for the hotel, only one elevator was working causing long delays if you didn't want to haul your luggage for many floors. The AC in our room never worked so the temperature was 24+c/75+f. Flooring was loose, moved and slid when stepped on so we had to be care when walking around. Breakfast was good and they had nice underground parking both for a fee.

The staff at reception were very helpful. The hotel was very comfortable. The breakfast was a disaster - the area was packed and it difficult to find a table, no matter what you were trying to get there was a queue or several people deep waiting, the place was noisy with tables very close together, I guess the staff were flustered because they were very short with requests for anything to the point of being rude. If you stay - don’t have the breakfast - breakfast is supposed to be relaxing - this was the opposite of that.

Checking in/out was fast and easy. Rooms were spacious and cleaned daily. Great menu options for breakfast and dinner. The time window for how long they offered each meal was really good (around 3-4 hours).

Avoid this hotel. Sewage smell in rooms coming from the air conditioning vents, staff knows and still give these rooms to clients. There’s better options, the location is not that good as many people say. Oh the breakfast is also not as good as people say, picture powder eggs and bad coffee machines.

We only booked this hotel for the pool, but the pool wasn’t even available. It was closed until the summer months. There was nothing on Hotels.Com that said it would be closed. We would have stayed at a different hotel with a pool that was open!

The rooms are dated as well as the public areas. It needs some updates. The bathroom smelled and was the first thing you noticed entering the room. The A/C was working on and off. The staff was nice and the location is great.

Its was an amazing breakfast