9.4
Exceptional
From 320 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.6

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Traveler Reviews Hotel H15 Francuski Old Town - Destigo Hotels

Number of reviews per page
20
40
Top reviews
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icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything about the hotel was great
Malia
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location. Rooms are just ok. Has everything you need but dark and feel dated. Bathroom is large and nice. Great breakfast!
Jeannie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We loved the beautiful decor. Our room was very spacious with high ceilings. The front dest staff were all very helpful and arranged box lunches for us our two early days. The dining area was extremely pretty and the breakfasr was excellent.
Timothy Robert
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was lovely and loved the cute little candy bag to put on the door when you choose to skip housekeeping for a day.
Stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fab central hotel, very close to everything. Staff are wonderful and very friendly. Highly recommended
Susan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The structure and decor of the property is sublime. We had a deluxe room with a sitting room, gorgeous bedroom, huge and tastefully decorated with a very comfortable bed. The bathroom was exquisite. Fixtures and decor throughout gave an air of class and luxury from bygone times. The dining room was very nice with a good choice of breakfast foods. The only let down was the quite poor service from what appeared to be young, inexperienced, untrained male receptionists. The female receptionist who greeted us on arrival was the opposite - helpful, friendly and professional. The others seemed to lack customer care and were ineffective when a couple of things went wrong. Their manner and problem solving traits were not quite there. There was also an issue with housekeeping who tried to charge us for mini bar items that we hadn't used - they had just forgot to replace items from the previous day so had assumed we had used the items twice. Apart from that this is a lovely hotel.
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Malia
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Hôtel was in a great location. Excellent breakfast. Room was a bit dates.
TING
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The hotel staff customer service was excellent. The room is spaceous. The only complaint is the shower getting shower can be dangerous with high difference when step out of the shower. There are no handle if someone is older or have mobility problem. The breakfast buffet was above and beyond. Good quality selection with individual order option. Great hotel. 5 star !!
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Christopher
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

What a hotel! Absolutely beautiful and clean. Large bedroom suite. Huge bathroom with quality decor. Breakfast food was cooked and presented like a Michelin * restaurant. Also a help yourself buffet with quality food and added little patisserie mini desserts. I could go on and on. So clean. Great staff.
James
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

A beautiful hotel in Krakow Old Town, the rooms or should I say suite was lovely, the breakfast was delicious and there was a good choice. The staff were very helpful. If you are driving, you can leave your keys at the reception and they will park it for you (for a charge), this was really worthwhile and took away any parking stress. The hotel was well situated for exploring Krakow on foot and there were many nice restaurants and cocktail bars nearby.
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Walentyna
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This hotel is in perfect location to explore Krakow old tiwn, as well as Kazimierz, the Jewish district. It is very centrally located, however on a quiet street. It has a lot of character; it is an old hotel with lots of history, grandiose staircase and charming patisserie. It is also very clean everywhere. Service is excellent. The hairdryer was missing from the room and they apologized and immediately brought it to my room. There is a very small gym at the attic with a treadmill, spinning bike, elastic bands, two mats and some weights; it was enough for me. I would recommend this hotel if you enjoy historical places to stay in.
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WILLIAM
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Everything was Great!
Ashfaq
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent weekend getaway at Hotel Francuski with incredible staff (particular shout out to the young guy on reception who checked us in, forgotten his name but it begins with an M!) Staff all had great English and were very accommodating with any questions we had and even called up restaurants to check
Gerard
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very comfortable. Very pleasant and helpful staff. Great upgrade. Great location
Kendall
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very helpful and friendly staff.
Ray
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Absolutely perfect!
Maciej
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Leftover soap on one of the bathroom counters from previous occupants.
James
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Really nice hotel with great staff. Value for money is excellent.
Ioulia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great atmosphere at the hotel, every detail is noticed. Polite staff, always there to help you. Fantastic location, a breath away from Krakow main square!
Margaret
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

This is a wonderful hotel. The staff are very friendly and professional and breakfasts are so good. Krakow is a stunning city to visit and the Hotel Francuski made our trip even better still.
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