No table tennis. Busy / chaotic breakfast Friendly staff. High rise building.

It is sad to see a hotel decline as this Novotel has. I have been staying here each year for about the past 4 or 5 years and steadily see services and quality go down but the prices increase! Where do I start: Reception - some (read very few)staff were good - others just rude and very inattentive. For example, I called four times as the remote for the TV did not work properly. They answered the first two times then the following two times just hung up. I could not get the TV to turn off so I ended up having to sleep the first night with the TV on and sound muted ... not ideal. The following day I went to reception to explain and finally they swapped out the remote. Air conditioning just didn't work and I had to resort to having the window open 24 x 7. Lots of street noise !! I was on the executive floor which used to have a complimentary bar which was topped up each day. Now you get a (very) cut down version when on check in and that's it. No top up. The "business centre" in the lobby - printer didn't work, and I ended up having to get my one page on to a USB stick and reception printed it. If you have dined there over the last few years, the menu really has not changed, My room wasn't cleaned the first day and I had to request it to be done. Also there is a large water stain on the wall. The room looked like it really needed to be updated or at least dep cleaned. Will I stay there again next year? I don't really know. I know there are far better places at better prices

Relict from comunism

Room was nice, comfortable bed. Tired carpet. Bathroom overall good, weak shower. Rude staff at check in. Massive queues daily

Good hotel ,we really appreciate it's location with great choice of breakfast!

Clean , modern lovely hotel with great location.

Great service, fast checkin, bathtub!

Perfect.

It was truly amazing, the breakfast was a 10/10 from both me and my partner. There was a waffle matching and a pancake maker and the buffet was amazing, the beds and rooms are comfy and spacious, the whole hotel is beautiful and in a perfect location so close to town.

Hotel was amazing and the breakfast was perfect

You have to ask for housekeeping and still room wasn’t clean. Phone didn’t work!!!!

Location was ok. Beside a busy few roads and a bit of a walk from the old town. Was very handy to an old brewery shopping mall though. The room was spotless and decent size. eat at the hotel but the coffees in the hotel were expensive compared to local cafes. Staff never told us of the Poznan card which would have saved money on the trams and events. But apart from that very happy with the hotel these are very minor complaints.

Parking is a nightmare.

Unfortunately my room was situated with windows facing a tram line. The windows were not properly blocking the noise. So if it your choice, ask for a room in the opposite side of the building.

Nice hotel, very modern. Excellent location close to Old town, restaurants, shops. Walking distance to the train and bus stations.

Great to be back in Poznan

Good and quiet, everything worked, nice bed.

We stayed for couple of night on a business trip and hotel was perfect great location as it’s near to mall

Very convinient, clean, and close to everything. The staff was very helpful and attentive.

Not worth for this price if you compare to similar object (Puro much more better to recommend). No sauna in hotel