Clean and very comfortable Great breakfast Lovely staff Towels not ready due to washing machine issues No regular tea bags or coffee, drinking water in room just earl grey Disappointed that we had to pay an additional£7.50 for parking

Receptionist I’m sorry I didn’t catch her name was very helpful with everyone’s room problems. Mine was lacking the QR code needed for room service, a previous guest or even before them had scratched the code so it was not scannable. Room could clearly benefit from a backup QR code somewhere else in the room on the back of the door. The two men working the bar were also helpful in me placing my room service order. Unfortunately the person whom delivered the food to my room was unwilling to enter the room with the tray and promptly handed it over to me, using a walking aid I precariously placed the tray on the suitcase table. Unfortunately the food was disappointing. I didn’t stay for breakfast so can’t comment on it. The next day I managed to flood the bathroom when using the shower, problem with the drain I’m guessing. The shampoo and conditioner were placed outside arm’s length from shower seat and above normal wheelchair height. Housekeeping had forgotten to replenish the towels in my room when I arrived, and were promptly replaced without asking within I guess 1hr of moving in. Venue had changed extensibly since my last visit of which I had fond memories. Somethings felt cheap and others for example the staff went above and beyond what was expected.

Having paid a premium rate it was outrageous to have to pay an additional fee to checkin an hour early for a room that was already available. The bathroom was so small the door was impossible to shut unless you stood in the shower. It is also very disappointing to have less than mediocre sandwiches for lunch in the bar as the restaurant was not open. How this hotel gets a Double Tree moniker I have no idea. We will never return to this hotel, or use the brand again.

Just as expected

Wonderful hotel and beautiful rooms ina quiet section of Southampton. Easy transportation options to the cruise port. Highly recommended for overnight stays.

Not bad

Nice property

Like to have a bus stop to go downtown. But the stop for the reurn is dangerous. The property has a good location.

High price for one night Water is not hot during shower

Great place for a short stay. Clean, well maintained rooms.

Our room was filthy. No apologies from ens on reception when changing rooms. No plug in the bath so couldn’t have a bath. Cobwebs all on the walls

Great location

Used as a stop for a

Good

Disappointed that a hotel that is so close to a family theme park and hosts I’m sure many many children they do not have bed guards. An essential for bringing children to a hotel. Also one of the noisiest hotels I have ever stayed in. Constant door banging and noise on corridor. Not ideal when having children stay.

The staff were helpful and welcoming. They reminded guests at check in to register the vehicle registration for the free parking. It was something I found unclear from Expedia and other reviews. I was so relieved to congregate free parking when I arrived, especially as there were signs in the car parking listing the rates. Tasty food, complimentary fruit and warm cookies from the reception staff. Comfortable beds. Happy customers.

This hotel is suitably close to centre of Southampton. If you travel by car then it is very easy to access. The place is quiet and good dining options available at the hotel.

Staff were great and very helpful, comfortable bed and quiet room. Unfortunately , the food in the restaurant wasn’t the greatest and breakfast expensive for what it was.

The only comment is related to housekeeping. They usually made the room late "after 3pm" for the next day.

Staff helpful when needed a sofa bed for my son