We went into the lobby to check in and waited around 10 minutes for an employee. We rang the bell and even called the hotel, but no one answered — we just had to stand and wait until someone finally showed up. Once we got to our room, it was clean and comfortable. The bed was firm, which I liked, but my husband didn’t. My only complaint about the room would be that the pillows were very small, especially for a king-size bed. The location was great though, right off the interstate, which made it easy to find and convenient for traveling.