Overall Ratings & Reviews Homewood Suites by Hilton Gaithersburg/Washington DC North

The hotel was clean and quiet. The front desk was very welcoming and helpful. The breakfast was very good and service was very professional. Will recommend to others.

Great job keep up the good work 👍

The free breakfast was just okay - nothing great.

More parking around the building

Liked the staff...courteous and helpful. At first glance, the room looked lovely and clean. One day, the elevators were not working. Being on the 5th floor and at my "mature" age, this was not ideal but I dealt with it. Needed the laundry room and someone had left their dried laundry in all the dryers - for hours. Back to my room: I was washing a bowl and a spoon when I dropped the spoon. Upon picking it up, I noticed down on the bottom of the wall---4 areas that had been peed on by a cat.!!!! Blatantly obvious. This sweet critter had also scratched and shredded both front sides of the couch. The new ? refrigerator was clean but quite noisy. Although the bedding seemed to be clean the top cover was terribly old and lumpy. I held it up to the light and could see where the filling fibers were so old they were merely blobs of lumpy fiber scattered throughout the lining. On pulling the curtains open, I noticed that there still needed to be some finish work on the top frames of the windows... BREAKFAST was quite lovely. Basic but very tasty with an assortment of extras : pastries, fresh fruit, yogurt, etc. Upon checking out, I was mistakenly charged for parking ( I did not have a vehicle! ) and purchases from the little "shop". Fortunately, they took care of this right away. Would I come here again? I don't think so. There is potential but rooms really need to be in better shape.

My partner and I had an extremely disappointing experience during our stay. The sheets were thin and caused both of us to feel very itchy throughout the night. We made multiple attempts to reach someone at the front desk for assistance, but were unsuccessful. Fortunately, I had my own blanket with me. At 7 AM, the fire alarm went off, and we rushed outside. There were no staff members providing updates, directions, or even basic reassurance, which only added to the chaos. After the situation settled down, we again tried to speak with someone at the front desk. The woman there was rude, unprofessional, and was seen laughing and chatting with firefighters instead of assisting guests. When we later tried calling to request a late checkout, she answered abruptly, said, “Sir, we’re going through a fire alarm,” and hung up on us. As the face of your brand, your staff should meet a higher standard of customer service — especially in moments of emergency and guest distress. This experience fell far below expectations.

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Great time awesome room.

Staff were wonderful, stayed on the 7th floor, signs of water damage on ceiling and around windows, mouse droppings on the cover of the pull out bed. Wish they had a waffle maker. Generally it was fine, but the chairs and pull out bed were uncomfortable, and there was no fan in the bedroom.

Just a very enjoyable stay, comfortable rooms and equipped with all we needed

It was a short stay for us visiting family over the weekend but we loved the kind staff and breakfast included in the morning. The rooms were also spacious and nice. We loved having a kitchen since we have small kids and needed one. This was the main reason for booking this property. We were a little disappointed that the kitchen only came stocked with 2 pans. It made getting dinner ready a little difficult. Extra towels and washcloths after we got in later at night were also only available if we came down to the front desk to get them. No one could deliver them to the room since the housekeeping staff had left for the day. That was a little frustrating bc we had already settled in and gotten the kids set to start their baths so we just did without the extras which would have been helpful. Otherwise short and pleasant stay

Comfy and very spacious room Free breakfast but didn't wake up in time Clean Decent rate

This facility has everything you need for a short or long stay. The rooms are large with all the amenities. The kitchen area is well equipped. Thank you for the hospitality!!

The suite was perfect for our stay , it was roomy, spotless and had everything we needed ! ( for myself and 3 grandchildren) . Checking in and out was so easy with the pleasant , efficient and helpful staff at the front desk , Alison and Nikki . They were funny and kind ,and their manager was just as nice . I would recommend this hotel to anyone !

Breakfast was not good.

Thankfully next door to my office. Room was amazing and the cost was pretty good. I’d stay again if I got snowed in.

Good

We stayed in one of the two Queen 1 bedroom suites. Offered plenty of space for our 3 kids to stretch out after a long car ride. Of course someone complained that the kids were loud, but the front desk staff and security were nice and understanding. The front desk staff (Allison and Paul) were great btw. Very helpful with local recommendations and attentive to our needs during our 3 day stay. The breakfast was decent too. Although the staff in that area can be a bit rude. They don’t speak English, so the one lady just grunts at you to move and will wave you away if you ask any questions. Don’t let her ruin your breakfast though. It’s all good. Comfortable seating and plenty of places to sit. They even have a few big screens you can watch there. The also have a nice gym! Treadmills, Smith Machine, and Free weights up to 60lbs! No excuses dude! Overall this place was good. The rooms could use a little updating. I don’t think I heard a vacuum cleaner run while I was there lol but maybe it as electric. Our room was pretty clean and cool.

Room was very spacious and very accommodating for family travel. The gym was closed and that information wasn't published when we booked.

I call before I got the and the front desk kept putting me on hold but hanging up and when I got there, the front desk was very Irritated and you can tell the next morning when I woke up it was no water and I was told that the Pipes bust, but the water was back on within 30 minutes