Overall Ratings & Reviews Hilton Garden Inn Austin Downtown

Our stay was overall great

The place was nice and the service inside was great. However, this place had a "Valet Only" service and it was $70! Insane! We stayed there for less than 24 hours total time, from check in to check out. When it was time to check out and retrieve our vehicle, we checked out a little early to get our vehicle incase there was a rush of people coming down at check out time. We waited and waited. Finally after seeing people come and go and the app they had us check the vehicle out with, kept showing they were still getting it, I finally went up to check on it. The valet person there looked it up and apologized that no one had gotten to it. So we waited over 30 minutes to get them to bring our car down. They still wanted a tip! I did like this hotel, the room and view were very nice. However, I will not come back to spend $70 on valet.

I would not stay here again. I would just pay the extra to stay at a 4 or 5 star. There is a very strong mildew smell in the room. The AC would make a loud banging noise. The bed is not comfortable at all. You have to use your key to use the elevator but unfortunately people would just hop on the elevator and wait for someone to put their key in. Therefore making it awkward for actual guest of the hotel. I am not sure what the solution is Maybe wrist bands for guests making it easier for staff to monitor. Bring your own water and snacks. The drinks and snacks are crazy expensive . Water was $9, Diet Coke $7 snicker bar $9. Like The staff at the desk and parking is very welcoming and helpful.

We were very disappointed in the condition of the hotel as far as cleanliness and prices for the snack area, which was our only choice to eat out of unless we wanted to pay $27 a person for buffet, which was absolutely ridiculous. Also, we were told that our valet Was going to be cheaper than what it was and that ended up costing us $150 for one car for a two night stay. We should be getting money back on that or get comped because we were told wrong when I called in a few days before arriving to confirm everything. Once I discuss this with the person at the reservation desk he told me to talk to the valet people. I spoke to the valet people and they said that Their prices are based on the number of people that are staying at the hotel. And that should have nothing to do with a standard right price based on what I was told it would be for the night we stayed.

The overall experience was good, but there was a myriad of small issues. Our battery on the door lock died and the maintainence had to help us essentially break into our room to get back in. I’d expect them to monitor the batteries more often to avoid situations like this. WiFi required you to sign up for a Hilton Honors account, and the speed was not useful unless I paid more. It’s bogus that in 2025 we have to settle for this. The area around the hotel is not great, it’s off of 6th street which is nice but during the day there’s lots of homeless nearby, we watched someone buy meth about a block from the hotel.

Overpriced and dirty

Very friendly, helpful staff. Beautiful facility. Our room was lovely, very comfortable and quiet.

The pics are NOTHING like the actual property. The pool is gross - cigarettes and trash floating. There was human feces out front. Do NOT stay here!

Good location to stay for a concert at moody center. Didn't like that there wasn't any public parking, only valet for $79.

Very Quiet, Clean and Friendly

Everyone was nice except the one black lady that worked last night. I have never had someone be so rude for no reason before. Will never be back here

Great hotel! Close to everything, clean and convenient.

Great customer service. And the rooms were clean and comfortable. Definitely recommend staying

Only option was $70 per day valet parking. Fitness center severely lacking and smelled musty.

Too much construction in area.

Good

Great all around

Location was good.

I did not like that not breakfast or a snack was offer

$69 for Valet parking. Plus tip. Absolutely ridiculous.