Overall Ratings & Reviews Hilton Garden Inn Austin Downtown

Well, actually I did not go. I had a change to my itinerary and wanted to cancel the stay. No one cares! I'll never use Expedia in the future; nor will advise to others.

Very nice hotel. We arrived February 14th and were greeted with Chocolate covered strawberries. We were attending a family wedding downtown. Close by to every place we needed to go. But...we didn't realize that same weekend (Sunday, check-out day) there was a Marathon going on. I wish check out staff had warned us before we left the hotel. Road blocks everywhere. It took us 2 1/2 hours to get out into the Interstate. It is ridiculous how many road blocks we encountered. Marathon Hosts need to figure out a better plan for these runners. They aren't the only ones contributing to the Austin economy.

Batallamos con que nos hicieran el servicio de la habitación, no teníamos contemplado que no tenían estacionamiento y que era exclusivo de valet

Flushed toilet and ended up not flushing and just overfilling. Called maintenance and they “fixed it” they claim. Come later at night time just to flush it again and it flooded the hotel room leading to the vanity and getting on carpet of room. Inconvenience was I had a bunch of stuff and had to more rooms because they couldn’t find one on the same floor so I had to re pack and move this all at 10p on Valentine’s Day. It was just such an inconvenience and for them to not check their work at the time they had fixed it. Could’ve all been prevented by Hilton

Toilet didn’t flush well. Room temperature was Not working properly

Not the best. Hotel was clean and staff friendly but the Noise level from outside was horrible and you have to pay for parking

All individuals staying there mentioned how unsafe they felt and that the hotel rooms were below average.

I enjoyed my stay at the Hilton Garden Inn Austin Downtown. The reps at the lobby were very helpful with my check-in, and provided all the information I needed for my 1-night stay. They also provided helpful information about getting around Austin and visiting interesting sites. The room was clean and well-kept. I had everything I needed to make my stay comfortable. The front desk staff should be commended for their valuable assistance.

Had a good stay.

Arrived late, after midnight. The night staff was rebooting and had difficulty with checkin after reboot. Our booked room had been given to someone else so issue with keys and found someone in our room. Parking fee was not disclosed upon check-in which made for some surprising costs. Toilet didn’t flush, carpet was smelly. Overall, would not recommend for the price

Standard. Expensive

Everyone was really kind! There were homeless people in the parking garage. But the valet took very good care of our vehicle. Our room could have been a lot cleaner. Actually, I had noticed dried blood on the lock of the door and there was blood on our shower curtain. And you could tell our room hadn’t been dusted or vacuumed under the bed. But the staff really is awesome.

We stay here every time we come to Austin & love it! It’s the perfect location to go to 6th street & they have us free valet parking this time for being a Hilton member!

The staff were amazing! The location was really in a convenient area where things were close to.

The hotel is very old , not so clean the only thing good about it was the staff service -they were very kind yet all the rest needs to improve !! Plus I left my cell phone charger and called the same day and it wasn’t reported at lost & found so I wouldn’t have recomend this hotel

We were disappointed that our room had no window to the outdoors. Also, the HVAC was very loud. No toilet seat was kind of a nuisance in a small bathroom. No ice on our floor. Also, the sink drained slowly and we saw little bugs in it! The location was convenient - walkable to the capital, 6th Street comedy and music clubs, the park by the river. Beds and pillows were very comfortable! Staff was very friendly.

The hotel room was very small and limited seating options. It was walls and a bed.

Great experience

Clean and utilitarian. Room was well kept and felt comfortable, but I don’t personally care as much for the enclosed courtyard with balcony hallways style as much. Lobby getting a bit shabby. Car dropoff area is very well sheltered and pretty easily reachable by rideshare vehicles.

Unsafe. No efforts to meet customers needs.