The hotel has very few restaurants nearby but is within easy walking distance to metro and bus stops. The hotel itself is rather tired looking and the rooms could use some renovations. The included, self-serve breakfast had hot and cold items, including delicious fresh fruit. The work staff worked hard to keep it stocked but were often running behind due to the large number of people. The next time we go to Santiago we will probably choose to stay in Lastarria neighborhood as it has interesting shops and many restaurants.

Carpet was worn and stained but room was clean.

Hotel staff, from front desk to bell staff, were friendly and helpful even though I don’t speak Spanish.

Beautiful hotel, located in the historical center of Santiago. Elegant interior and the breakfast can satisfy any sophisticated taste. Plus the stuff is very friendly. I can highly recommend it! .

Room was great but we were unable to adjust air conditioning. Restaurant was great, as was breakfast. No bottles of water available tho … Hotel not in a lovely area

Good place to stay right downtown. But, like any large city you need to be careful. Lots of shopping and historical sites all within walking distance. Property is a little tired but very clean with super interesting decor. Overall a good spot for a 30 hour layover!

Room was very clean, pool area was great and location was excellent.

clean room, kindly, very good breakfast, but hall way carpet too old.

Room was very spacious and great aircon. Staff were lovely and we enjoyed our time immensely by the pool on the sun. Great breakfast as well. Maybe a bit on the dates side and the gym was tiny with only the treadmill working.

Yes the room was clean as was all the hotel and the staff were very helpful

Clean

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Amenities shown in Expedia website are different with the reality’s. Some staff in the front desk is not helpful. The laundry facility is shown in the Expedia website while we are booking. When asked a staff in the front desk, Carlos M., about laundry facility, he said never had it. Once showed him the Expedia website, he did not give any explanation, not saying apologies, but talked to a female staff to delete it from the Expedia. Now no one can find it on Expedia website. To avoid being fooled again, he was not told about the nonexistent facilities in our room, such as electric kettle and toaster. So these nonexistent facilities are still found in the Expedia website until today, Dec. 30 in 2025. Is it funny? Our room’s locker had issues twice time. At the first time a technician came to fix it. At the another day the room locker was not open by room card again. After the front desk staff, Carlos M., rekeyed our room card, it did not work still. Once again a technician came to carry off our room card. When the technician returned us the room card, it was working. Is it amazing? It is a good idea to compare the Expedia with other platform such as the Booking about this hotel’s amenities and the room’s facilities.

Very dirty hotel, the area around the hotel was crowded, noisy, room was ready before 3pm but they asked us to pay 30 more dollars to be able to enter the room even if we told them we drove 6 hours to get to the city. Very old room, outdated furniture, i don’t recommend this hotel to anyone. The only thing i liked it was breakfast.

The rooms were clean and the staff were very nice and helpful. The buffet breakfast was amazing and coffee was strong! Best of all, the location is central in downtown, walking distance to many landmarks. :)

Great breakfast, friendly staff, excellent location.

The people are very friendly, the facilities are lovely and comfortable. It has a very interesting museum. It's well located.

The room was clean and comfortable. The front desk staff were friendly and super helpful and accommodating.

The hotel is located at the prime spot, great place to do shopping and good restaurants around.

It is a beautiful place,excellent services,very pleasant workers and the location was great